Repeated Indexing Corruption (Continuation)

[Cleffer]

This is a continuation of a previous post originally answered by Mr.
Sparnaaij.
~~:~~
I've recreated the Index.
I have it running only on the Inbox.
Recreated the ost file.
I have rebuilt the Index.
I have reset the defaults.

Corruption occured again in four business days.

Is there anywhere else I can go from here?

Rest of previous thread below:
~~:~~
User has issues with Outlook Indexing.
The Indexing function has hung on three occassions, each separated by a day
or so.
In the first instance, I restarted indexing and removed Indexing on all
folders other than the Inbox.
In the second case, I re-created the users ost and restarted indexing again.
The user confirmed the Index had completed and the search was functioning
after each (temporary) repair.

I just received word that the indexing had failed again.

What steps would you recommend to stop the Index corruption/hang?
I'm planning on reinstalling the Windows Search to see if that will take
care of it, but I fear the issue is deeper than this.

Any suggestions?

~~:~~

See http://www.msoutlook.info/question/47



-----

 

[Roady [MVP]]

Are you using Windows Desktop Search 4?
Are you using Windows Vista or Windows XP?
Anything logged to the Event Viewer?
When you close Outlook, does the outlook.exe process stop as well?

If Outlook doesn't fully close upon exiting, then the abrupt forced closing
of Outlook upon shutting down your system could damage your ost-file or the
Search Index. Applying Service Pack 2 for Office 2007 improves Outlook's
shutdown behavior making it less likely that other programs or add-in can
hijack the outlook.exe process and prevent it from closing.
Also see http://www.howto-outlook.com/faq/outlookdoesntclose.htm
To check your ost-file for errors, use the Inbox Repair Tool.
See http://www.msoutlook.info/question/77

 

[Cleffer]

Desktop Search 4
XP, SP3
Office 2007, SP2 was installed sometime within the last week.

Error logs start with the below entry around the time of the reported
failure. There is an entry for every user PST.

Event Type: Information
Event Source: Outlook
Event Category: None
Event ID: 30
Date: 7/23/2009
Time: 8:54:41 AM
User: N/A
Computer: <Computer Name>
Description:
The store C:\Documents and Settings\<User Name>\Local Settings\Application
Data\Microsoft\Outlook\<PST Name>.pst is being reconciled with the indexer
for the following reason: The store was last opened on a different machine.

Once those complete (each run about a minute) these start:

Event Type: Information
Event Source: Outlook
Event Category: None
Event ID: 29
Date: 7/23/2009
Time: 9:02:24 AM
User: N/A
Computer: <Machine Name>
Description:
The store C:\Documents and Settings\<User name>\Local Settings\Application
Data\Microsoft\Outlook\<PST Name>.pst is being re-pushed to the indexer for
the following reason: Index reset, re-push entire store.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

***Note: Some Error 29 entries indicate the reason as MAPI Start Page
deleted.


Event Type: Information
Event Source: Outlook
Event Category: None
Event ID: 31
Date: 7/23/2009
Time: 9:02:26 AM
User: N/A
Computer: <Computer Name>
Description:
The store C:\Documents and Settings\<User Name>\Local Settings\Application
Data\Microsoft\Outlook\<PST Name>.pst has detected a catalog rebuild.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: Outlook
Event Category: None
Event ID: 30
Date: 7/23/2009
Time: 9:02:26 AM
User: N/A
Computer: <Computer Name>
Description:
The store C:\Documents and Settings\<User Name>\Local Settings\Application
Data\Microsoft\Outlook\<PST Name>.pst is being reconciled with the indexer
for the following reason: The store was last opened on a different machine.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

* - All items located in "<>" were purposely altered.

Note: The Inbox is the only item selected in the Indexer options.

I believe the Outlook.exe process does stop, but I will verify that.
I will also check out the Inbox repair tool.

Thank you. Stand by for an update.

Are you using Windows Desktop Search 4?
Are you using Windows Vista or Windows XP?
Anything logged to the Event Viewer?
When you close Outlook, does the outlook.exe process stop as well?

If Outlook doesn't fully close upon exiting, then the abrupt forced closing
of Outlook upon shutting down your system could damage your ost-file or the
Search Index. Applying Service Pack 2 for Office 2007 improves Outlook's
shutdown behavior making it less likely that other programs or add-in can
hijack the outlook.exe process and prevent it from closing.
Also see http://www.howto-outlook.com/faq/outlookdoesntclose.htm
To check your ost-file for errors, use the Inbox Repair Tool.
See http://www.msoutlook.info/question/77



-----

This is a continuation of a previous post originally answered by Mr.
Sparnaaij.
~~:~~
I've recreated the Index.
I have it running only on the Inbox.
Recreated the ost file.
I have rebuilt the Index.
I have reset the defaults.

Corruption occured again in four business days.

Is there anywhere else I can go from here?

Rest of previous thread below:
~~:~~
User has issues with Outlook Indexing.
The Indexing function has hung on three occassions, each separated by a
day
or so.
In the first instance, I restarted indexing and removed Indexing on all
folders other than the Inbox.
In the second case, I re-created the users ost and restarted indexing
again.
The user confirmed the Index had completed and the search was functioning
after each (temporary) repair.

I just received word that the indexing had failed again.

What steps would you recommend to stop the Index corruption/hang?
I'm planning on reinstalling the Windows Search to see if that will take
care of it, but I fear the issue is deeper than this.

Any suggestions?

~~:~~

See http://www.msoutlook.info/question/47

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers