replacement disk for Office Mac 2004

[garbuttd]

I bought Office Mac 2004 about a year ago and was never able to get it
installed. I'm using os X 10.4.10 on a Macboook Pro if that matters.
When the CD is inserted into the disc drive, it spins but is not
recognized. Eventually, it ejects itself. Theres not scratches on
it, except for circular marks from it spinning in the computer. I
tried using another Mac and the same result was produced. I think I
need a replacement CD, but I wasn't sure how I should go about doing
that.
Thanks,
Dan

 

[Elliott Roper]

I bought Office Mac 2004 about a year ago and was never able to get it
installed. I'm using os X 10.4.10 on a Macboook Pro if that matters.
When the CD is inserted into the disc drive, it spins but is not
recognized. Eventually, it ejects itself. Theres not scratches on
it, except for circular marks from it spinning in the computer. I
tried using another Mac and the same result was produced. I think I
need a replacement CD, but I wasn't sure how I should go about doing
that.

If your MacBook Pro made the circular scratches, get the drive replaced
before the warranty expires. That should never happen. I guess you know
by now how many other compact disks it has wrecked?

If some other machine scratched the disk, then make sure the Office
disk has not wrecked your drive by reading and writing a few test
disks.
Don't use that Office disk in any other machine.

Back at Office. You should take the disks and the packaging, especially
the CD tray with the yellow product key on it, back to the shop you
bought it from. If they won't listen to you as you shed tears all over
the floor and swap it for another, you might try dangling on the phone
to Microsoft Support to see if they will take pity on you. Finally,
sneak up to a friend with Office, convince him/her that your drive is
fixed, have them watch you install it off their disks and activate it
with your product key not theirs. (That is probably naughty, and breaks
all the licensing laws known to mankind, but it sounds fair and
reasonable to me)

Oh, and if you have ever run the Test Drive that came with your
MacBook, use the Remove Office Tool before attempting to re-install
Office.

 

[CyberTaz]

This should be useful:

http://support.microsoft.com/kb/326246