Reply Address is Differernt than the Original Sender?!

[Erick]

I received an email from another employee who recently changed her name (and
email address). Her old account was terminated and a new one was created
with her new information.

I created a new contact for her in my list and deleted the old one.

Incoming mail shows her old name with the new address in the FROM header.
Hitting reply brings up her old address with her new name?

ex- From: Jane Smith <[email protected]>
reply- Jane Miller <[email protected]>


Does anyone have ideas on how to kill this craziness?

 

[Roady [MVP]]

Have her admins double check their account configuration.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

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I received an email from another employee who recently changed her name (and
email address). Her old account was terminated and a new one was created
with her new information.

I created a new contact for her in my list and deleted the old one.

Incoming mail shows her old name with the new address in the FROM header.
Hitting reply brings up her old address with her new name?

ex- From: Jane Smith <[email protected]>
reply- Jane Miller <[email protected]>


Does anyone have ideas on how to kill this craziness?