reply all concatenates some email addresses

[tafinucane]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel
Email Client: Exchange

when I reply all, occasionally the sender's email is crammed together with the next address in the list. Like this:

", My Boss" <[email protected]@example.com>

I don't notice it happening until the email bounces. I think it only happens when the first name is found in the address book (so winds up in the format "My Boss" <[email protected]>), and the second is just a plain email address.

Anyone else able to reproduce this?

 

[William Smith [MVP]]

when I reply all, occasionally the sender's email is crammed together
with the next address in the list. Like this:

", My Boss" <[email protected]@example.com>

I don't notice it happening until the email bounces. I think it only
happens when the first name is found in the address book (so winds up
in the format "My Boss" <[email protected]>), and the second is just
a plain email address.

Anyone else able to reproduce this?

This looks like the sender was using commas " , " instead of semi-colons
" ; " to separate the mail addresses. Also, It appears that a trailing
quote mark comes after My Boss without a leading quote mark.

It should probably appear as:

"My Boss" <[email protected]>

but is really appearing as:

My Boss" <[email protected]>

Contact the sender of these messages and ask him to verify his address
book and/or clear his recently used addresses list.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
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[tafinucane]

From: My Boss <[email protected]>
To: <[email protected]>, <[email protected]>
Reply-To: <[email protected]>, My Boss <[email protected]>

This is what the relevant fields look like in the email headers. Are you saying the commas should be semicolons? Should the My Boss in the From or Reply-To headers be in quotes?

 

[William Smith [MVP]]

From: My Boss <[email protected]>
To: <[email protected]>, <[email protected]>
Reply-To: <[email protected]>, My Boss <[email protected]>

This is what the relevant fields look like in the email headers. Are
you saying the commas should be semicolons? Should the My Boss in the
From or Reply-To headers be in quotes?

Sorry, commas are generally correct, not semi-colons. I sometimes
confuse Outlook's behavior with standards. Silly, silly me.

Let me ammend what I said earlier.

A standard E-mail address with display name should appear as:

My Boss <[email protected]

the E-mail address itself cannot contain commas, however, the display
name can contain commas if it is enclosed in double-quotes:

"Boss, My" <[email protected]>

This would probably be acceptable but is not necessary:

"My Boss" <[email protected]>

Multiple addresses correctly strung together would appear as:

My Boss <[email protected], "Boss, My" <[email protected]>

Based on the example you provided in your first message, I still think
the problem is with a malformed display name involving quotes or
something else being malformed.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[tafinucane]

Thanks for the reply. (the email from this forum made more sense because it didn't strip the 'markup' .