Reply To All does not work in Outlook 2007

[drewship]

Hello all. I just upgraded to Office Enterprise 2007 with Outlook 2007 and I
can not Reply To All. I can Send and Reply just fine, but anything that I
Reply To All sits in the Outbox...an email has been sitting there for 5 days
now while other Sent and Reply email goes just fine. Any help would be
appreciated.

Thanks,
Andrew

 

[neo]

What type of e-mail account are you working with?

If POP3/IMAP, how many recipients are on the reply?

Looking at bottom right of Outlook window, does it say that it is offline?

 

[Kathleen Orland]

In addition to Neo's suggestions, what happens if instead of replying to all
you individually add each recipient - does it go then?

 

[drewship]

Thanks Neo. This is a POP account and there are from 8-15 recipients I am
trying to hit all at once. Outlook is online when trying to do this. I can do
a force send/receive and other email will be sent and received with no
problems. I can even Reply to a single email address and it works fine. I can
go to my webmail and reply to all just fine...but I like using Oultook.

 

[drewship]

Thanks Kathleen! I am able to reply to each person individually. Not the
prefferred method though.

 

[Kathleen Orland]

Just a step in troubleshooting, not a solution.

 

[Brian Tillman [MVP - Outlook]]

Thanks Neo. This is a POP account and there are from 8-15 recipients I am
trying to hit all at once. Outlook is online when trying to do this. I can
do
a force send/receive and other email will be sent and received with no
problems. I can even Reply to a single email address and it works fine. I
can
go to my webmail and reply to all just fine...but I like using Oultook.

If you look in the Outbox, is the waiting message in italics and does it have
a Sent date?

 

[drewship]

Brian, it is in italics...no sent date.

Thanks,
Andrew

 

[Brian Tillman [MVP - Outlook]]

Brian, it is in italics...no sent date.

If you double-click it to open it and click Send again, does it change?

 

[drewship]

Brian, It doesn't do anything. I have to manually close the email because it
is not sending. It is now sitting in the Outbox and is no longer italicized,
looks like any other email that has been selected and read. By the way, this
is the same email that this question started with on Oct 22nd. There are no
attachments, it is just a reply to a group of people on the original email. I
have sent and replied to many individules and all have been sent without
issue while this reply to all email still sits in the outbox.

Thanks,
Andrew

 

[Brian Tillman [MVP - Outlook]]

Brian, It doesn't do anything.

I'm tapped out, then. Sorry.

 

[drewship]

Can anyone offer a solution?

Thanks,
Andrew

Brian, It doesn't do anything. I have to manually close the email because it
is not sending. It is now sitting in the Outbox and is no longer italicized,
looks like any other email that has been selected and read. By the way, this
is the same email that this question started with on Oct 22nd. There are no
attachments, it is just a reply to a group of people on the original email. I
have sent and replied to many individules and all have been sent without
issue while this reply to all email still sits in the outbox.

Thanks,
Andrew

 

[Kathleen Orland]

Since it works if you add each person individually instead of replying to
all, my next question is are you replying to a distribution group when this
happens or are the recipients individually listed on the email that you're
replying to?