Reply to HTML message shows only in Autopreview?

[olga_moller]

Hi, I've found some messages relating to this kind of problems but most
of them are unanswered. Is this common knowlegde here or does nobody
know? Please at least someone link to the correct answer if you know it
because I couldn't find it.

Anyway, the problem is that a HTML message with a picture included in
it is sent from Outlook 2002 SP 3. The picture is from an Office
program. The recipient replies to the message and when the original
sender opens the message, she does not see any answer. Although she
knows it is there because she sees it in Autopreview (The one that
shows first three lines).

I know that she got three answers and in two she couldn't see it. In
these two the answer was written in the beginning of the message, like
you normally do, the original message is included after that. The one
answer she could see is written inside her original message where the
picture is.

I've read something about MIME and different emails piecing up the
message and the not sending the whole thing back, is this what happened
here? Can this be prevented in Outlook (because you see the answer
there also) or is it about the recipients end?

I'd really appreciate an answer!

 

[olga_moller]

Still waiting for someone wiser...!

 

[J_Schneider]

I beleive the issue I'm describing is the same:

I am having a problem when a user sends an HTML email using Outlook 2002 SP3
to some users that are using web-based email from COX@HOME service. When the
user at the COX@HOME service replies to the email send from Outlook 2002,
their reply is not displayed when it is recieved in Outlook 2002.

For example: John Doe sends an HTML email he created in Outlook 2002 to
Jane Smith. Jane reads and replies to the message with her COX@HOME web-based
email reader. In the reply, Jane types "OK, thank you. Please call me." and
sends the message back to John. When John opens the email, the email he sent
to Jane is displayed and the text Jane typed is missing. However, if you look
at the message source, the text is in the email. And, other programs (IMP for
one) can decode and display all parts of the message properly.

I've found a KB article about a similar occurence, but it doesn't list
Outlook 2002 SP3 as one of the affected products.

One other note, is that it doesn't matter if WORD or OUTLOOK is the email
editor. The problem still occurs either way.

Following is the beginning of the SOURCE from just such a message, which I
had to truncate to post on the newsgroup here: (The word "test" was added in
the reply, but isn't displayed by Outlook 2002 SP3.)

Return-Path: <[email protected]>
X-Spam-DCC: :
X-Spam-Checker-Version: SpamAssassin 3.1.0 (2005-09-13) on internet.bizopz.com
X-Spam-Level:
X-Spam-Status: No, score=-0.2 required=5.0 tests=AWL,BAYES_00,
DNS_FROM_RFC_WHOIS,HTML_MESSAGE,NO_REAL_NAME autolearn=no
version=3.1.0
Received: from fed1rmmtao04.cox.net (fed1rmmtao04.cox.net [68.230.241.35])
by internet.bizopz.com (8.13.4/8.12.9) with ESMTP id j97JQ9Gf076470
for <[email protected]>; Fri, 7 Oct 2005 12:26:13 -0700 (PDT)
(envelope-from (e-mail address removed))
Received: from smtp.west.cox.net ([172.18.180.58]) by fed1rmmtao04.cox.net
(InterMail vM.6.01.05.02 201-2131-123-102-20050715) with SMTP
id <[email protected]>
for <[email protected]>; Fri, 7 Oct 2005 15:25:47 -0400
X-Mailer: Openwave WebEngine, version 2.8.15 (webedge20-101-1103-20040528)
From: <[email protected]>
To: <[email protected]>
Subject: test
Date: Fri, 7 Oct 2005 15:25:57 -0400
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="----=____1128713157853_eCsx=qilbS"
Message-Id: <[email protected]>


This is a multi-part message in MIME format.

------=____1128713157853_eCsx=qilbS
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit

test

From: "Laura Becker" <[email protected]>
Date: 2005/10/06 Thu PM 07:41:43 EDT
To: "'Scott Keith'" <[email protected]>, <[email protected]>
CC: <[email protected]>
Subject: FW: counter proposal for suite 205 at 740 E. Highland

Susan McGloin
Practice Manager
Arizona Advanced Dermatology
(602)264-9044
(602)264-0057 fax

------=____1128713157853_eCsx=qilbS
Content-Type: multipart/related;
boundary="----=_NextPart_001_00AF_01C5CA94.DEBA5090"


------=_NextPart_001_00AF_01C5CA94.DEBA5090
Content-Type: multipart/alternative;
boundary="----=_NextPart_002_00B0_01C5CA94.DEBA5090"

(source continues, but was truncated in order to post in the group...)


Please advise.