S
suresh
OffXP: Setup Stops w/Initial "Preparing to Inst
(SOX021008700020)
TITLE: OffXP: Setup Stops w/Initial "Preparing to Inst
[ ]
**Problem** Office Pro XP [2002 -
W_3496 ]
ID: SOX021008700020 CRT: Oct 8 2002 MOD: Oct 8
2002 STS:Reviewed
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*** Problem Description ***
----------------------------------------------------------
---------------------
The information in this article applies to:
- Office 2000 (any version)
- Office XP (any version)
- Microsoft Windows Installer, version 2.0, used with:
- the operating system: Microsoft Windows Millennium
Edition
- the operating system: Microsoft Windows 98
- the operating system: Microsoft Windows 95
----------------------------------------------------------
---------------------
SYMPTOMS:
===========
When you install Office XP, Setup stops responding
(hangs) on the following dialog
box:
Preparing to install Microsoft Office XP <edition>
where <edition> is the edition of Office XP that you are
installing.
When you create a verbose Setup log file by typing
something similar to
"D:\Setup.exe /L*V! C:\Verbose.txt" (without the
quotation marks) in the Run
dialog box, you see text similar to the following at the
end of the log file:
MSI (c) (BD:41): Doing action: OPCRemove
Action start 9:25:30: OPCRemove.
MSI (c) (BD:41): Creating MSIHANDLE (447) of type
790542 for thread -260543
Action 9:28:26: Cancel. Dialog created
CAUSE
=====
This is a known issue with corrupted shortcuts on the
workstation causing Office to
hang.
<><><><><><><><><><><><><><><><><><><><><><><><><><><><><>
<><><><><><><><><><>
*** Resolution *** Oct 8 2002 7:48AM v_micle
RESOLUTION:
============
METHOD #1:
===========
To resolve this problem, run setup with the following
command line parameters:
<X>:\Setup.exe OPCREMOVAL=OFF /L*V
C:\Verboselog.txt
where <X> is the drive where your Office XP media is
located.
METHOD #2:
===========
If setup continues to fail, you must delete the shortcut
causing the problem and
rerun the command line again.
To obtain additional information detailing the exact
cause of the issue, download
the following 3rd party utilities from SysInternals and
run them in the background
while attempting the next installation. These utilities
will log the action
performed while setup procedes (or fails), and the logs
created can provide more
exact information for troubleshooting the issue:
1. Download Filemon.exe:
http://www.sysinternals.com/ntw2k/source/filemon.shtml
2. Download Regmon.exe
http://www.sysinternals.com/ntw2k/source/regmon.shtml
3. Launch Filemon.exe and allow the utility to start
displaying information (i.e.
Process, Request, etc..). Once it begins displaying the
information, note all the
items running under the Process section that continually
repeat. Then click on
Edit, then Filter/Highlight, and add the names of the
running Processes into the
Exclude field. If entering more than one, seperate the
Processes with a semi-colon
";". Click Apply. Now clear the display for the Office
installation: click on Edit,
then Clear Display.
NOTE: this will allow Filemon to run in the
background and create a much
cleaner/smaller log file for gathering installation
information only (without
logging all the system processes running over and over
again).
4. Repeat Step #3 and launch Regmon.exe. Perform the same
exclusion of system
processes running, then clear the display.
5. Minimize both Filemon and Regmon and allow them to run
in the background
6. Reinstall Office XP with the following command line
syntax (includes the bang
"!"):
<X>:\Setup.exe OPCREMOVAL=OFF /L*V!
C:\Verboselog.txt
7. Save the Filemon and Regmon files for case review.
8. Review the logs to see what file/reg value setup is
last referring to when it
stops responding. This information is usually at the
bottom of the logs. Record the
name of the last file accessed (this is usually the name
of the shortcut causing
the hanging issue) and use Windows Search/Find to locate
the item specified.
NOTE: if a specific path is specified in the log,
make sure to note the
path location for next step.
9. Delete the shortcut (in the path specified in the
logs) and restart the system.
Verify that the shortcut did not get recreated.
10. Reinstall Office XP with the following command syntax
(without the bang "!"):
<X>:\Setup.exe OPCREMOVAL=OFF /L*V
C:\Verboselog.txt
ADDITIONAL INFORMATION:
=========================
Reference Q320251- FIX: MsiGetShortcutTarget May Not
Return When Resolving
Shortcut
Cause: Windows Installer may not resolve shortcuts.
Requires Installer update.
http://support.microsoft.com/default.aspx?scid=kb;
[LN];Q320251
Reference Q272952 - OFF2000: Setup Stops
w/Initial "Preparing to Install" Dialog
Box
Cause: Incorrect registry value causing hanging
issue. Requires modifying
registry value(s).
http://support.microsoft.com/default.aspx?scid=kb;
[LN];Q272952
ADDITIONAL QUERY WORDS:
==========================
MSIHANDLE
MsiGetShortcutTarget
OPCREMOVAL
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<><><><><><><><><><>
(SOX021008700020)
TITLE: OffXP: Setup Stops w/Initial "Preparing to Inst
[ ]
**Problem** Office Pro XP [2002 -
W_3496 ]
ID: SOX021008700020 CRT: Oct 8 2002 MOD: Oct 8
2002 STS:Reviewed
<><><><><><><><><><><><><><><><><><><><><><><><><><><><><>
<><><><><><><><><><>
*** Problem Description ***
----------------------------------------------------------
---------------------
The information in this article applies to:
- Office 2000 (any version)
- Office XP (any version)
- Microsoft Windows Installer, version 2.0, used with:
- the operating system: Microsoft Windows Millennium
Edition
- the operating system: Microsoft Windows 98
- the operating system: Microsoft Windows 95
----------------------------------------------------------
---------------------
SYMPTOMS:
===========
When you install Office XP, Setup stops responding
(hangs) on the following dialog
box:
Preparing to install Microsoft Office XP <edition>
where <edition> is the edition of Office XP that you are
installing.
When you create a verbose Setup log file by typing
something similar to
"D:\Setup.exe /L*V! C:\Verbose.txt" (without the
quotation marks) in the Run
dialog box, you see text similar to the following at the
end of the log file:
MSI (c) (BD:41): Doing action: OPCRemove
Action start 9:25:30: OPCRemove.
MSI (c) (BD:41): Creating MSIHANDLE (447) of type
790542 for thread -260543
Action 9:28:26: Cancel. Dialog created
CAUSE
=====
This is a known issue with corrupted shortcuts on the
workstation causing Office to
hang.
<><><><><><><><><><><><><><><><><><><><><><><><><><><><><>
<><><><><><><><><><>
*** Resolution *** Oct 8 2002 7:48AM v_micle
RESOLUTION:
============
METHOD #1:
===========
To resolve this problem, run setup with the following
command line parameters:
<X>:\Setup.exe OPCREMOVAL=OFF /L*V
C:\Verboselog.txt
where <X> is the drive where your Office XP media is
located.
METHOD #2:
===========
If setup continues to fail, you must delete the shortcut
causing the problem and
rerun the command line again.
To obtain additional information detailing the exact
cause of the issue, download
the following 3rd party utilities from SysInternals and
run them in the background
while attempting the next installation. These utilities
will log the action
performed while setup procedes (or fails), and the logs
created can provide more
exact information for troubleshooting the issue:
1. Download Filemon.exe:
http://www.sysinternals.com/ntw2k/source/filemon.shtml
2. Download Regmon.exe
http://www.sysinternals.com/ntw2k/source/regmon.shtml
3. Launch Filemon.exe and allow the utility to start
displaying information (i.e.
Process, Request, etc..). Once it begins displaying the
information, note all the
items running under the Process section that continually
repeat. Then click on
Edit, then Filter/Highlight, and add the names of the
running Processes into the
Exclude field. If entering more than one, seperate the
Processes with a semi-colon
";". Click Apply. Now clear the display for the Office
installation: click on Edit,
then Clear Display.
NOTE: this will allow Filemon to run in the
background and create a much
cleaner/smaller log file for gathering installation
information only (without
logging all the system processes running over and over
again).
4. Repeat Step #3 and launch Regmon.exe. Perform the same
exclusion of system
processes running, then clear the display.
5. Minimize both Filemon and Regmon and allow them to run
in the background
6. Reinstall Office XP with the following command line
syntax (includes the bang
"!"):
<X>:\Setup.exe OPCREMOVAL=OFF /L*V!
C:\Verboselog.txt
7. Save the Filemon and Regmon files for case review.
8. Review the logs to see what file/reg value setup is
last referring to when it
stops responding. This information is usually at the
bottom of the logs. Record the
name of the last file accessed (this is usually the name
of the shortcut causing
the hanging issue) and use Windows Search/Find to locate
the item specified.
NOTE: if a specific path is specified in the log,
make sure to note the
path location for next step.
9. Delete the shortcut (in the path specified in the
logs) and restart the system.
Verify that the shortcut did not get recreated.
10. Reinstall Office XP with the following command syntax
(without the bang "!"):
<X>:\Setup.exe OPCREMOVAL=OFF /L*V
C:\Verboselog.txt
ADDITIONAL INFORMATION:
=========================
Reference Q320251- FIX: MsiGetShortcutTarget May Not
Return When Resolving
Shortcut
Cause: Windows Installer may not resolve shortcuts.
Requires Installer update.
http://support.microsoft.com/default.aspx?scid=kb;
[LN];Q320251
Reference Q272952 - OFF2000: Setup Stops
w/Initial "Preparing to Install" Dialog
Box
Cause: Incorrect registry value causing hanging
issue. Requires modifying
registry value(s).
http://support.microsoft.com/default.aspx?scid=kb;
[LN];Q272952
ADDITIONAL QUERY WORDS:
==========================
MSIHANDLE
MsiGetShortcutTarget
OPCREMOVAL
<><><><><><><><><><><><><><><><><><><><><><><><><><><><><>
<><><><><><><><><><>