E
ESB1974
Hi There
We use our email response times as a service performance indicator. At the
moment it is a manual process where we check the date/time we receive an
email and then when we respond. If there is more than one set of to'ing and
fro'ing with the email, we report on the date/time of the first email and the
date/time of the last email where the issue was resolved.
I notice that there must be a mechanism linking all related messages in a
string of messages and was wondering if there was any way of reporting on
this?
I would appreciate any help on this if anyone else had done anything similar.
I look forward to hearing from you.
All the best
We use our email response times as a service performance indicator. At the
moment it is a manual process where we check the date/time we receive an
email and then when we respond. If there is more than one set of to'ing and
fro'ing with the email, we report on the date/time of the first email and the
date/time of the last email where the issue was resolved.
I notice that there must be a mechanism linking all related messages in a
string of messages and was wondering if there was any way of reporting on
this?
I would appreciate any help on this if anyone else had done anything similar.
I look forward to hearing from you.
All the best