REPOST: Auto preview works intermittently

D

Dan Dickens

IF YOU ALREADY REPLIED TO THIS MESSAGE VIA EMAIL PLEASE DO
SO AGAIN.

Outlook 2002 SP2
Affected Inbox is connecting to an IMAP server
AutoPreview set to 'Preview unread items'

I am an IT technitian and I have a user who likes to have
her unread mail items in her Inbox to use the AutoPreview
feature. At one point I went to View/Current
View/Customize Current View.../Other settings... and
chose 'No AutoPreview' option. I recently restored
the 'Preview unread items' option. Now, an email will
only AutoPreview if: I manually mark a read email as
unread (right clicking on email and choosing 'Mark As
Unread') or: right click on an unread mail and
choose 'Options...'.
If I recieve a new email and it is marked as unread, it
will not AutoPreview. I have searched the KnowledgeBase
and the newsgroups with no luck.
Any ideas out there? I could really use the help!

-Dan
..
 

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