Reposting Need help with Entrourage problems

[tweiss]

I posted this during the holidays and didn't get an answer, so am
reposting just in case no one saw it. My Mac user group has not been
able to help, so I'm hoping someone here has some clues for me. Thanks

have Entourage 11.3.6 running on an intell Mac with 10.4.11. I have
POP. The problem I'm going to describe has increased over the last
month to 6 weeks. For over a year I have had no problem with
Entourage.
Beginning approximately 6 weeks ago (give or take) I began having the
following issues:
l) When trying to send an email - usually either to a group or by
hitting "reply" I would get a message saying "unable to connect to
server account ...." I would then rebuild the data base, hit send
and receive and the email will go with no further difficulties.
Initially this was once a week or so then every few days - now it is
happening daily. As soon as I rebuild the data base, the email goes
and I don't get a message. Obviously this is progressive and I need
to
find a way to fix it permanently, or I'll be rebuilding the data base
several times a day.
2) stored email messages are migrating between folders. This is very
odd. For example, I store emails for Mac information in one file -
book orders (with Amazon, for example) in another. Some days I'll
find
book orders in the Mac info file - and I haven't put them there.
Another file might find a current email located amongst emails dating
from 2005. This appears to be completely random and with no
predictability.
What can I do to correct these problems - which are becoming more
pressing as time passes? Will I need to completely reinstall
Entourage? I installed the Office update and another one today.
Thanks for your help.

 

[Diane Ross]

have Entourage 11.3.6 running on an intell Mac with 10.4.11. I have
POP. The problem I'm going to describe has increased over the last
month to 6 weeks. For over a year I have had no problem with
Entourage.
Beginning approximately 6 weeks ago (give or take) I began having the
following issues:
l) When trying to send an email - usually either to a group or by
hitting "reply" I would get a message saying "unable to connect to
server account ...." I would then rebuild the data base, hit send
and receive and the email will go with no further difficulties.

Rebuilding does not normally fix send & receive problems.

Initially this was once a week or so then every few days - now it is
happening daily. As soon as I rebuild the data base, the email goes
and I don't get a message. Obviously this is progressive and I need
to
find a way to fix it permanently, or I'll be rebuilding the data base
several times a day.
2) stored email messages are migrating between folders. This is very
odd. For example, I store emails for Mac information in one file -
book orders (with Amazon, for example) in another. Some days I'll
find
book orders in the Mac info file - and I haven't put them there.
Another file might find a current email located amongst emails dating
from 2005. This appears to be completely random and with no
predictability.
What can I do to correct these problems - which are becoming more
pressing as time passes? Will I need to completely reinstall
Entourage? I installed the Office update and another one today.
Thanks for your help.

Re-installing Office will not help in your situation.

These problems do sound like database corruption. You will need to start
with a new Identity since rebuilding has not helped. Under File in the menu
bar select to Export --> Items to an Entourage archive (.rge). Check all
options. If this fails, you'll have to use the MBOX method to save your
data.

Switch Identities under Entourage in the menu bar and create a new Identity.
Do not select to import anything in the original import window. Set up your
Accounts. Set to Work Offline under Entourage while you are setting up.

Under File --> Select to import from an archive. Select the .rge file. These
will show up in the Finder window as Main Identity .rge. Drag these folders
to the top of the folder window or under the Inbox.

Next, copy (hold option key while dragging) your rules, Mailing List Manager
and signature files from your old Identity to the new Identity. This will
keep you from having to reset them and usually these files are not
corrupted. You'll have to open each rule and Mailing List Manager rule to
reset the folder destination.

Uncheck work offline and you should be in a working Identity. Let me know
how this goes.