requested the Runtime to terminate it in an unusual way?

[Geoff Cox]

Hello,

A user of my web site has downloaded a MS Word zipped file to his hard
disk. He unzips it using the Windows XP facility but when he double
clicks on the Word document, instead of it being opened by MS Word he
gets following error meessage,

"This application has requested the Runtime to terminate it in an
unusual way. Please contact the application support team for more
informtion".

Any ideas as to what is going wrong?

Thanks

Geoff

 

[Cindy M.]

Hi Geoff,

A user of my web site has downloaded a MS Word zipped file to his hard
disk. He unzips it using the Windows XP facility but when he double
clicks on the Word document, instead of it being opened by MS Word he
gets following error meessage,

"This application has requested the Runtime to terminate it in an
unusual way. Please contact the application support team for more
informtion".

This is a message one gets from COM Addins that are encountering or
causing a problem that causes the host (word) to crash. It's not really
possible to say much more... The person has some tool or other installed
that's interfering, but it's not possible to determine the cause at this
remove.

Can the document be opened from Word's File/Open menu?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

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[Geoff Cox]

Hi Geoff,

This is a message one gets from COM Addins that are encountering or
causing a problem that causes the host (word) to crash. It's not really
possible to say much more... The person has some tool or other installed
that's interfering, but it's not possible to determine the cause at this
remove.

Can the document be opened from Word's File/Open menu?

Cindy,

I will get back to you on this.

Cheers

Geoff

 

[Jay Freedman]

Cindy,

I will get back to you on this.

Cheers

Geoff

Another avenue of inquiry:

Is the user looking at Windows Explorer's view of the "zip file as a
folder" and double-clicking the file there?

If so, the document file hasn't really been unzipped. When you
double-click the icon, Windows makes a copy in a temporary folder and
passes the copy to Word. That can lead to some unexpected behavior,
especially for add-ins that aren't written properly.

Use Explorer to copy the file out of the zip "folder" into a real
folder, and double-click that. It may prevent the problem... or it may
not. ;-)

--
Regards,
Jay Freedman
Microsoft Word MVP
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newsgroup so all may benefit.

 

[Geoff Cox]

Another avenue of inquiry:

Is the user looking at Windows Explorer's view of the "zip file as a
folder" and double-clicking the file there?

If so, the document file hasn't really been unzipped. When you
double-click the icon, Windows makes a copy in a temporary folder and
passes the copy to Word. That can lead to some unexpected behavior,
especially for add-ins that aren't written properly.

Use Explorer to copy the file out of the zip "folder" into a real
folder, and double-click that. It may prevent the problem... or it may
not. ;-)

Thanks Jay - will pass the idea on.

Cheers

Geoff