RESOLUTION - Outlook printing HTML mail, no body

[Wolfman]

Guys,

If you are suffering from this problem, Outlook only printing the header
information of an HTML message and also Internet Explorer only printing
header and footer then the first thing to do is this.

Don't use KB articles Q272518 or Q271583...

CHECK YOUR C:\WINDOWS\TEMP folder.

Ensure that Users have permissions to use it. I found this to be the problem
after looking at those knowledge base articles and having to do all the work
myself. It's worthwhile giving the Users Full Permission as it otherwise just
gets a little messy trying to decide which to choose.

--
Regards,
Ash.

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[Roady [MVP]]

Full Permission? Ouch! So not good! Without going into the discussion
whether this would actually solve the issue do NOT assign users more
permissions than the default which is;
-Traverse Folder/Execute File
-Create Files/Write Data
-Create Folders/Append Data

I'm curious about what messed up your security/permission settings in the
first place but assigning Full Permissions to the wrong groups probably had
to do something with it :-S

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Guys,

If you are suffering from this problem, Outlook only printing the header
information of an HTML message and also Internet Explorer only printing
header and footer then the first thing to do is this.

Don't use KB articles Q272518 or Q271583...

CHECK YOUR C:\WINDOWS\TEMP folder.

Ensure that Users have permissions to use it. I found this to be the problem
after looking at those knowledge base articles and having to do all the work
myself. It's worthwhile giving the Users Full Permission as it otherwise
just
gets a little messy trying to decide which to choose.

 

[Wolfman]

Roady,

I'm curious too as it was a fresh install. I took a laptop, removed
EVERYTHING, put Windows XP which came with it back on it (Had downgraded to
2000 but everything kept playing up) and reinstalled Office.

We've hit this problem before where the Users group lost all rights to the
TEMP folder. When I say all rights I mean in the sense that they were in the
list but not ticks in boxes. Not even in deny...

When this has happened it seems to be after Windows Update. As the first
thing I did before installing Office again was update Windows, 52 updates to
Windows XP SP2!

That was the point that the problem became apparent.

The other times it happened was updating 2000 on another machine.

All in all, gave them permissions and it works.