P
Pratta
I have support resources within a resource pool, used by
the other teams. The development groups tend to schedule
time for the specific resource they want rather than allow
the support manager to decide, based on availabilty & etc..
I have the resource group named as a resource, and
encourage the team-leaders to select the group. I then
subsequently replace the group with the actual resource
when the time comes. I'm sure I should be managing this
better. What am I doing wrong?
the other teams. The development groups tend to schedule
time for the specific resource they want rather than allow
the support manager to decide, based on availabilty & etc..
I have the resource group named as a resource, and
encourage the team-leaders to select the group. I then
subsequently replace the group with the actual resource
when the time comes. I'm sure I should be managing this
better. What am I doing wrong?