Resource not seeing % Work Complete in My Tasks

[AmyB]

I have updated all of my projects with the time reporting method of % of Work
Complete. I have made sure that the column "% Work Complete" appears in every
project file. I have used Collaborate - Publish - Republish Assignments for
every project as well. I made sure that the view "Timesheet" view on the View
my tasks page also has the column "% Work Complete" included.

Having said all of that, when I click on my Tasks page - I see the % Work
Complete field as editable for all of my projects.

However, one of my resources still cannot see that column when he clicks on
Tasks.

What other step am I missing? What would he need to do on his end to see
this column?

 

[Dale Howard [MVP]]

AmyB --

By default, the % Work Complete appears on every user's timesheet page in
PWA. If everyone else can see it on their timesheet page, then this user
should be able to see it also. It sounds like he/she may have narrowed the
column width of the % Work Complete column to 0, which means that the column
is hidden. It is a bit of a "fishing expedition" to find and unhide it, but
it can be done, because I have done it myself.

What you will need to do is to tell the team member where the column is
supposed to be located, such as "between the Task Name column and the Work
column" for example. Then the team member will need to carefully place the
mouse pointer over the right edge of the left-hand column (such as the Task
Name column in this example) and slowly move to the right, looking for the
edge of the hidden column. It may take a bit of doing, but he/she should be
able to locate the missing column and widen it so he/she can see it. Hope
this helps.

 

[AmyB]

I just looked at his monitor myself and there are no hidden or narrow columns
visible. He still does not see % Work Complete or Actual Work like I do. His
user access is Team Member - does that mean anything?

Any other ideas?? We are stumped!

 

[Dale Howard [MVP]]

AmyB --

Has the user ever seen those columns?

 

[AmyB]

He said that he thought he saw the column the other day but isn't sure. Every
other time he had not seen it.

 

[Dale Howard [MVP]]

AmyB --

By chance, has he accidentally moved the column to the far right end of the
task sheet portion of the timesheet page?

 

[AmyB]

No - we tried scrolling to the right all the way and back - and he just
doesn't have that column there - nor is it hidden at all.

 

[Dale Howard [MVP]]

Amy --

Then I'm drawing a blank. Sorry.

No - we tried scrolling to the right all the way and back - and he just
doesn't have that column there - nor is it hidden at all.

 

[AmyB]

Hi again -

Ok - we have removed this resource from all of his projects. When he looks
at his timesheet/My Tasks there is nothing listed.

I then created a new project and added this resource. I made sure that the
Task Reporting method was our default which is "% Work Complete". I published
this brand new project and he still cannot see the % Work Complete in his
Timesheet View. We've had 3 of us now try to see if perhaps the column is
just hidden or at the end but it is just not there.

Could his resource file be corrupted or can anyone else think of why he
cannot see the % Work Complete column in his timesheet? He is set up just
like everyone else here and everyone else can view and edit the % Work
Complete column.

We are at a loss here - but really need this resolved!

Thanks - Amy

 

[yair o]

Hi Amy\Dale,
Have you found the solution?
I've encountered exactly the same problem, but with a different published
field.
A specific user cannot see the special field she's supposed to report to in
my tasks.
The other users have no problem, including resources in the same project.
I've even tried removing and adding this user to the server without any luck.

Thanks
Yair

 

[AmyB]

Not really. Although now that resource is actually able to see the column %
Work Complete and can enter values. But it really wasn't the result of us
trying something new. After we removed him from every project and then
re-added him, re-published all the projects, etc - it still didn't work. Then
a few weeks later - suddenly he can see the column. So it is a mystery to us
at this point.

 

[yair o]

Thanks anyway,
Yair

Not really. Although now that resource is actually able to see the column %
Work Complete and can enter values. But it really wasn't the result of us
trying something new. After we removed him from every project and then
re-added him, re-published all the projects, etc - it still didn't work. Then
a few weeks later - suddenly he can see the column. So it is a mystery to us
at this point.