Resources not displayed in PWA on resource centre.

[WDP]

In the Resource Centre on Project Web Access, no resources are displayed,
despite the fact that the Enterprise Resource Pool has been populated.
Resource names appear in the published project plans and team members are
able to view and complete their own timesheets. Can you advise as to why the
Resource Centre remains empty (As shown below)?

Secondly, when accessing the Project Centre on Project Web Access, unable to
change the Outline Level displayed for each of the available projects.

 

[Marc Soester [MVP]]

The first thing that comes to my mind is security. Do you have the right
permission to view resources?

Can you please elaborate more on the outline level that you wish to change,
where do you try to change it. If you profide more detail, I may be able to
help out.

Thanks

 

[Steve G]

I am having a similar problem. The ERP is configured to sync with AD. I have
a couple of resources that are being added to Project Server during the sync
but will not show up in the Resource Center. They do show up in the accounts
area and are selectable for checking out when using Proj Pro. I have even
gone through the deletion of the resources and had them added back in with
the same result.

Have not had this problem with other resources. Is there something I'm
missing? I've made sure they are no different in configuration than any other
AD account being sync'd.

Tis most confusing.
--
Steven Guffey

When dealing with users there is always a light at the end of the tunnel.
Just beware the train attached to it.

 

[Marc Soester [MVP]]

Hi Steve,

I have heared about this problem in the past. here is a post from one of the
user group responds that has found a workaround. Please note, this is not one
of my suggestions, but it seems to resolve the issue. I hope this helps. Let
me know if this resolves your issue:

--------- response from previous post ---------------
There are definite issues with AD sync. Two of our customers have
been experiencing the following issue, and Microsoft said it will be
resolved with SP1 (no street date yet).

Resources will become "stranded" in the Published database. What this
means is that when you look at them in PWA, they do not appear to be
checked out. If you go to Database Administration | Force Checkin
Enterprise Objects, the resource does not appear as checked out.
However, AD will fail to sync if you look at the app server log and
will list resources as being checked out. This will prevent the
users from being able to log-on to the system.

Right now, the workaround is that the DBA or someone with database
access will need to check the actual Project Server published database
in SQL Server and manually check them back in. In the Published
database, MSP_RESOURCES table, check the RES_CHECKOUTBY column. If
the value for those checked-out resources is 0000, then it's the known
issue. You will have to manually set those resources status to NULL.

Because this happens on a daily basis to our customers, and it is so
random, they have elected to turn off AD sync at this time and
manually add resources when necessary through PWA.

I know that this is not optimal, but I wanted to share this in case
you encounter this.

--
Marc Soester [MVP]
State Manager: EPM
http://marcsoester.blogspot.com