restricting access to files

[Ron]

I have been using a restricted file for years that I own and have listed as
having permission to use but today I no longer have that access. Further when
I go to the choices to get the permission to get to the file it say I should
get perssion from My id that I'm signed onto???
Frustrating to say the least. Please tell me that there is a bug or
something that is going to correct this problem.

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[Brian]

See the "IRM Lost Credentials" thread from Nov 18.

The latest word from MS:
We have recently become aware of an issue with Microsoft Information Rights
Management Trial Service. Some users may not be able to open protected
content that use this service. Please note that Enterprise customers using
their own internal RMS 1.0 and AD RMS infrastructure are not affected by
this issue.



We have isolated the root cause of this issue. To resolve this, we need to
make a change to the Microsoft Information Rights Management Trial Service.
Please rest assured that your content will continue to be accessible after
this change is in place.



It is the RMS team's top priority to bring this issue to resolution. We
will need to devote additional development and test time to ensure a high
quality fix . We estimate that we can address the issue which requires the
development and testing of a fix within the next few weeks.



We sincerely apologize for the disruption this issue has caused and will
provide any updates ASAP.