J
James Wilson
A business associate emailed my boss three Word attachments: one opens
fast and two opens very slowly, taking between 15 and 20 seconds to do
so. Now I have to figure out why so slow.
Observations:
1 - No other Word documents from any other sender opens slowly.
2 - This sender has only ever sent Word documents before, and they all
open slow as well.
3 - The affected documents are on the sender's letterhead and have the
same .dot template name. The fast one is not on their letterhead and
has a different .dot template.
4 - I have deleted all visible text and fields, and it makes no
difference. There was one field that displayed the name of the
document. No VBA code was found.
5 - The result is the same in both Word 2003 and Word 2000.
6 - The times taken to open the documents are roughly the same,
whether they were opened from email, the local disk or from a network
drive.
7 - I have scanned for viruses, none were found.
8 - If I save the document in html format it opens quickly in Word.
9 - Upgrading the boss from a 10M (!) to 100M port now opens the
document in roughly 10 seconds.
Obviously the documents have a link going somewhere, but how do I find
it? If it is a timeout to another machine somewhere, why does moving
to a 100M link speed it up?
Any help would be greatly appreciated.
James
fast and two opens very slowly, taking between 15 and 20 seconds to do
so. Now I have to figure out why so slow.
Observations:
1 - No other Word documents from any other sender opens slowly.
2 - This sender has only ever sent Word documents before, and they all
open slow as well.
3 - The affected documents are on the sender's letterhead and have the
same .dot template name. The fast one is not on their letterhead and
has a different .dot template.
4 - I have deleted all visible text and fields, and it makes no
difference. There was one field that displayed the name of the
document. No VBA code was found.
5 - The result is the same in both Word 2003 and Word 2000.
6 - The times taken to open the documents are roughly the same,
whether they were opened from email, the local disk or from a network
drive.
7 - I have scanned for viruses, none were found.
8 - If I save the document in html format it opens quickly in Word.
9 - Upgrading the boss from a 10M (!) to 100M port now opens the
document in roughly 10 seconds.
Obviously the documents have a link going somewhere, but how do I find
it? If it is a timeout to another machine somewhere, why does moving
to a 100M link speed it up?
Any help would be greatly appreciated.
James