Rich Text Format for Received Emails Show No Message Body!

[Cosmosis]

I have been having this problem for a while now, and was just able to isolate
it specifically to emails I receive in Rich-Text format (seen in parentheses
in the window titlebar of the message if I open it in it's own window). So,
what happens is I periodically receive emails in RTF and they have been
stripped of any text in the body of the email. Looking around the web, I
noticed this might be my virus scan, so I turned off my virus scan checking
emails. The problem still occurs.

Anyway, anyone also had this problem? I've looked around this forum but
cannot seem to find any postings or solutions for this. Again, plain-text
and HTML formatted emails show up fine. I tried at one point to change my
Trust Center Settings to receive all emails as plain-text, but that hasn't
worked. It seems like this is happening before Outlook can even convert the
message to plain-text, perhaps?

I'm running Outlook 2007 on Windows XP SP3 with avast! Antivirus free
edition and ZoneAlarm Pro firewall.

Thanks for the help!

 

[Brian Tillman [MVP - Outlook]]

I have been having this problem for a while now, and was just able to isolate
it specifically to emails I receive in Rich-Text format (seen in parentheses
in the window titlebar of the message if I open it in it's own window). So,
what happens is I periodically receive emails in RTF and they have been
stripped of any text in the body of the email. Looking around the web, I
noticed this might be my virus scan, so I turned off my virus scan checking
emails. The problem still occurs.

How did you "turn it off"? Many AV programs cannot be turned off despite
showing that the mail scanning is disabled. You must uninstall the AV program
completely, then install it without the mail scanning feature.