Right Address in Contact, Wrong Address on Email

[MT DOJ Help Desk]

Outlook 2000

Recently I've been having a problem with Outlook sending messages to the
wrong address, even though the address in the Contact is correct. Here's
the background on this problem.

About 2 months ago one of my friends changed ISPs. So I edited the Contact,
removed the old address, and entered the new address. I made sure the old
address is completely gone from the Contact (Email 2 and Email 3 are both
blank). When I open the Contact I see that the correct address--the new
address--is listed.

When I compose a new message I simply type the name in the To field and it
resolves to the Contact information. If I right-click the name in the To
field I get a message saying that the Contact is no longer valid. If I send
the message anyway, I get a bounce message back from my ISP saying that the
message was undeliverable. Here's the weird part, the bounce message from
my ISP shows the *old* address for my friend.

So I figured that one of two things is happening. 1) There is a problem
with the Contact. I deleted the Contact and built a new one from scratch.
That did not solve the problem. 2) When the name in the To field resolves
to the Contact, it is actually pointing to an old Outlook file that contains
the old Contact. and therefore the old address. So I searched the hard
drive for files containing the old address, and I deleted all of those
files. That did not fix the problem either.

Short of reinstalling Outlook, can anyone suggest some other possible
solutions?

-- Tom

MT DOJ Help Desk

Making the world a safer place.

 

[Ben M. Schorr - OneNote MVP]

Outlook 2000

Recently I've been having a problem with Outlook sending messages to
the wrong address, even though the address in the Contact is correct.
Here's the background on this problem.

I'm going to guess that you have their old address still stored in your
autocomplete file. Start a new e-mail message, start to type their name.
When the pop-up appears with the rest of their address, select it with
the arrow key on your keyboard and press DELETE.
Finish typing their name, then press ALT+K to force it to resolve to the
Contacts folder and see if it's now correct.

-Ben-
Ben M. Schorr, MVP-OneNote
http://home.hawaii.rr.com/schorr
http://www.thespoke.net/MyBlog/bschorr/MyBlog.aspx

**I apologize but I cannot respond to direct inquiries. Please post any
questions, answers or followups here in the newsgroups**

 

[MT DOJ Help Desk]

I think that you are thinking about the way Outlook Express works. In
Outlook 2000 there is no "pop-up" when you start typing an address, and
Outlook 2000 doesn't do the kind of type ahead autocomplete that Outlook
Express does. Instead, the address is resolved when you tab to the next
field.

Sometimes, when there is more than one address the matches the name in the
To field, the name will be underlined and you can right-click the name and
select the correct entry. Perhaps that is what you are thinking about.
Unfortunately, in my case it simply resolves to the address and does not
give me any alternatives if I right-click the name.

-- Tom

MT DOJ Help Desk

Making the world a safer place.

 

[Russ Valentine [MVP-Outlook]]

But you can still force a name resolution to another address manually, and
autoresolution still stores name resolutions in a nickname file. So what Ben
posted is still correct except that you can't delete an incorrect resolution
from a dropdown of suggested names.

 

[MT DOJ Help Desk]

What Ben suggested *does* makes sense to me, but from his comments I was
having a hard time figuring out where to go to fix the problem. I figured
that it was the .NICK file, but I couldn't figure out a way to open that
file in a way that was readable. However, I just discovered that there is a
utility that can be downloaded from Microsoft for this purpose, so hopefully
I will be able to use the program to see what's in my .NICK file and fix the
problem.

Here's the link to the MS KB article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;242074&Product=out2K

I'll give this a try later tonight and will post the results.

-- Tom

MT DOJ Help Desk

Making the world a safer place.

But you can still force a name resolution to another address manually, and
autoresolution still stores name resolutions in a nickname file. So what Ben
posted is still correct except that you can't delete an incorrect resolution
from a dropdown of suggested names.
--
Russ Valentine
[MVP-Outlook]

I think that you are thinking about the way Outlook Express works. In
Outlook 2000 there is no "pop-up" when you start typing an address, and
Outlook 2000 doesn't do the kind of type ahead autocomplete that Outlook
Express does. Instead, the address is resolved when you tab to the next
field.

Sometimes, when there is more than one address the matches the name in the
To field, the name will be underlined and you can right-click the name and
select the correct entry. Perhaps that is what you are thinking about.
Unfortunately, in my case it simply resolves to the address and does not
give me any alternatives if I right-click the name.

-- Tom

MT DOJ Help Desk

Making the world a safer place.

 

[Russ Valentine [MVP-Outlook]]

Most of us just renamed the NICK file and started a new one.
--
Russ Valentine
[MVP-Outlook]

What Ben suggested *does* makes sense to me, but from his comments I was
having a hard time figuring out where to go to fix the problem. I figured
that it was the .NICK file, but I couldn't figure out a way to open that
file in a way that was readable. However, I just discovered that there is a
utility that can be downloaded from Microsoft for this purpose, so hopefully
I will be able to use the program to see what's in my .NICK file and fix the
problem.

Here's the link to the MS KB article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;242074&Product=out2K

I'll give this a try later tonight and will post the results.

-- Tom

MT DOJ Help Desk

Making the world a safer place.

But you can still force a name resolution to another address manually, and
autoresolution still stores name resolutions in a nickname file. So what Ben
posted is still correct except that you can't delete an incorrect resolution
from a dropdown of suggested names.
--
Russ Valentine
[MVP-Outlook]

I think that you are thinking about the way Outlook Express works. In
Outlook 2000 there is no "pop-up" when you start typing an address, and
Outlook 2000 doesn't do the kind of type ahead autocomplete that Outlook
Express does. Instead, the address is resolved when you tab to the next
field.

Sometimes, when there is more than one address the matches the name in the
To field, the name will be underlined and you can right-click the name and
select the correct entry. Perhaps that is what you are thinking about.
Unfortunately, in my case it simply resolves to the address and does not
give me any alternatives if I right-click the name.

-- Tom

MT DOJ Help Desk

Making the world a safer place.
Outlook 2000

Recently I've been having a problem with Outlook sending messages to
the wrong address, even though the address in the Contact is correct.
Here's the background on this problem.


I'm going to guess that you have their old address still stored in your
autocomplete file. Start a new e-mail message, start to type their name.
When the pop-up appears with the rest of their address, select it with
the arrow key on your keyboard and press DELETE.
Finish typing their name, then press ALT+K to force it to resolve to the
Contacts folder and see if it's now correct.

-Ben-
Ben M. Schorr, MVP-OneNote
http://home.hawaii.rr.com/schorr
http://www.thespoke.net/MyBlog/bschorr/MyBlog.aspx

**I apologize but I cannot respond to direct inquiries. Please post any
questions, answers or followups here in the newsgroups**

 

[Ben M. Schorr, MVP-OneNote]

But you can still force a name resolution to another address
manually, and autoresolution still stores name resolutions in a
nickname file. So what Ben
posted is still correct except that you can't delete an incorrect resolution
from a dropdown of suggested names.
--
Russ Valentine
[MVP-Outlook]

I think that you are thinking about the way Outlook Express works.
In Outlook 2000 there is no "pop-up" when you start typing an
address, and Outlook 2000 doesn't do the kind of type ahead
autocomplete that Outlook Express does. Instead, the address is
resolved when you tab to the next field.

Actually it was my mistake in that I was thinking Outlook 2003 which does
allow you to remove names from the autocomplete list by selecting and deleting.
I didn't see where you had specified Outlook 2000 earlier.

 

[MT DOJ Help Desk]

I thought about that, but I have a bunch of entries in that file and didn't
want to hassle with re-creating them all. See my reply to Ben's next
message.

-- Tom

MT DOJ Help Desk

Making the world a safer place.

Most of us just renamed the NICK file and started a new one.
--
Russ Valentine
[MVP-Outlook]

What Ben suggested *does* makes sense to me, but from his comments I was
having a hard time figuring out where to go to fix the problem. I figured
that it was the .NICK file, but I couldn't figure out a way to open that
file in a way that was readable. However, I just discovered that there

is

a
utility that can be downloaded from Microsoft for this purpose, so hopefully
I will be able to use the program to see what's in my .NICK file and fix the
problem.

Here's the link to the MS KB article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;242074&Product=out2K

I'll give this a try later tonight and will post the results.

-- Tom

MT DOJ Help Desk

Making the world a safer place.

But you can still force a name resolution to another address manually, and
autoresolution still stores name resolutions in a nickname file. So

what
Ben

posted is still correct except that you can't delete an incorrect resolution
from a dropdown of suggested names.
--
Russ Valentine
[MVP-Outlook]
I think that you are thinking about the way Outlook Express works. In
Outlook 2000 there is no "pop-up" when you start typing an address, and
Outlook 2000 doesn't do the kind of type ahead autocomplete that Outlook
Express does. Instead, the address is resolved when you tab to the next
field.

Sometimes, when there is more than one address the matches the name

in
the

To field, the name will be underlined and you can right-click the

name
and

select the correct entry. Perhaps that is what you are thinking about.
Unfortunately, in my case it simply resolves to the address and does not
give me any alternatives if I right-click the name.

-- Tom

MT DOJ Help Desk

Making the world a safer place.

 

[MT DOJ Help Desk]

Ben,

Thanks for the help! Even though you were thinking of Outlook 2003, it was
still enough to get me on the right track.

The utility I downloaded (see link to KB article in an earlier post) appears
to have fixed the problem. The utility allows you to see the nicknames and
delete them. I deleted the appropriate nickname. I then went back into
Outlook, opened a new message, and typed in my friend's name. Outlook
underlined the name and when I right-clicked the name it gave me the option
of specifying the Contact to which the nickname should resolve. I sent the
message, and then I checked several times throughout the night for an
undeliverable response, but I didn't get one. Before, I was getting the
undeliverable response within only a few minutes, so it appears that the
problem is fixed.

One minor drawback to the utility is that it doesn't allow you to see the
address that is associated with each nickname, which I suppose is not really
needed, but it would be interesting to see.

-- Tom

MT DOJ Help Desk

Making the world a safer place.

But you can still force a name resolution to another address
manually, and autoresolution still stores name resolutions in a
nickname file. So what Ben
posted is still correct except that you can't delete an incorrect resolution
from a dropdown of suggested names.
--
Russ Valentine
[MVP-Outlook]
I think that you are thinking about the way Outlook Express works.
In Outlook 2000 there is no "pop-up" when you start typing an
address, and Outlook 2000 doesn't do the kind of type ahead
autocomplete that Outlook Express does. Instead, the address is
resolved when you tab to the next field.

Actually it was my mistake in that I was thinking Outlook 2003 which does
allow you to remove names from the autocomplete list by selecting and deleting.
I didn't see where you had specified Outlook 2000 earlier.
--
-Ben-
Ben M. Schorr, MVP-OneNote
OneNote FAQ: http://home.hawaii.rr.com/schorr/Computers/OneNoteFAQ.htm
SchorrTech Blog: http://www.thespoke.net/MyBlog/bschorr/MyBlog.aspx

 

[Ben M. Schorr, MVP-OneNote]

Ben,

Thanks for the help! Even though you were thinking of Outlook 2003, it
was still enough to get me on the right track.

Excellent, glad you were able to get it resolved.