Right click Send To Mail Recipient quit working after Office 2007

[Meg]

After installing Office 2007 SP1, some users cannot do a file > send to mail
recipient from the desktop. A new mail message appears with the item
inserted as an attachment. The user adds a name in the To field, clicks on
Send and it hangs and never sends the email. Anyone knwo why this would not
work after installing Office 2007 SP1? We are using Office 2007 SP1,
Exchange 2003 SP2, and Windows XP SP2.

 

[Milly Staples [MVP - Outlook]]

Is Outlook open when the user tries to use this option?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Meg asked:

| After installing Office 2007 SP1, some users cannot do a file > send
| to mail recipient from the desktop. A new mail message appears with
| the item inserted as an attachment. The user adds a name in the To
| field, clicks on Send and it hangs and never sends the email. Anyone
| knwo why this would not work after installing Office 2007 SP1? We
| are using Office 2007 SP1, Exchange 2003 SP2, and Windows XP SP2.

 

[Meg]

Yes, Outlook is open. We've also tried with Outlook closed. I think it must
be an app that they have on their pcs that is causing this since it pertains
to a certain group of users.

 

[Milly Staples [MVP - Outlook]]

Ah well, then time for contrast and compare.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Meg asked:

| Yes, Outlook is open. We've also tried with Outlook closed. I think
| it must be an app that they have on their pcs that is causing this
| since it pertains to a certain group of users.
|
|| Is Outlook open when the user tries to use this option?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Meg asked:
||
||| After installing Office 2007 SP1, some users cannot do a file > send
||| to mail recipient from the desktop. A new mail message appears with
||| the item inserted as an attachment. The user adds a name in the To
||| field, clicks on Send and it hangs and never sends the email.
||| Anyone knwo why this would not work after installing Office 2007
||| SP1? We are using Office 2007 SP1, Exchange 2003 SP2, and Windows
||| XP SP2.