Right Clicking kills Word!

[Mark and Theresa]

And occasionally Powerpoint and Excel!
It doesn't happen in others applications - just the office (v.X) suite. Any
ideas?


For those that understand here is the crash.log

Host Name: MacHD.local
Date/Time: 2005-02-19 08:55:47 +0000
OS Version: 10.3.8 (Build 7U16)
Report Version: 2

Command: Microsoft Word
Path: /Applications/€ Work/Microsoft Office X/Microsoft Word
Version: ??? (???)
PID: 619
Thread: Unknown

Link (dyld) error:

dyld: /Applications/€ Work/Microsoft Office X/Microsoft Word
NSLookupSymbolInImage() dynamic library:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.
framework/Versions/A/HIToolbox does not define symbol: __GetPreviousMenu


--
Mark

G4 iMac (1.25GHz)
768MB RAM
Panther (10.3.8)
Offive v.X (all updates added)

 

[Daiya Mitchell]

Totally don't understand the crash log.

Does control-clicking (equivalent of right clicking) kills Word also? Does
control-clicking kill Word if you use the horrible mouse that came with
Apple instead of your third-party one? That is, I'm wondering whether
perhaps it could be the mouse driver, though I've never heard of that. Is it
possible to uninstall the mouse driver? Is it any kind of complicated mouse
and driver?

If right-clicking/control-clicking seems to crash Word irrespective of
anything to do with the mouse, work through the troubleshooting tips you
will find at these two sites:

http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm
(hit refresh a few times in Safari, or use a different browser)

http://www.mcgimpsey.com/macoffice/office/troubleshooting.html

Be sure to see this page to check whether your Office X is fully updated:
http://www.mcgimpsey.com/macoffice/office/vxversions.html

Usually consistent, reproducible crashes respond to one of the standard
fixes. Please post back and let us know what happens with this unusual
problem.

 

[Mark and Theresa]

Totally don't understand the crash log.

Does control-clicking (equivalent of right clicking) kills Word also?

Wouldn't you know? It crashed. I checked back and saw your message. Now it
won't crash!

Is it any kind of complicated mouse
and driver?

Just a Logitech optical mouse running ... Erm ... The PrefPane doesn't give
the version number! It'll be the most recent version though

If right-clicking/control-clicking seems to crash Word irrespective of
anything to do with the mouse, work through the troubleshooting tips you
will find at these two sites:

I'll have a go ... But it'll havee to be later. Work is pressing!