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dylanis.aw
I’m posting a problem/solution that my team ran into recently in hopes that
it will save other people time if they find it also.
Problem:
I have a Help project created on an XP machine, using RoboHelp Classic, with
Word 2002. There are over 1500 topics in the project, It is compiled as
Webhelp, contains 1,667 objects, and is 22.8 MB in size.
While working in my project this week, I noticed 4 of my topics in the
RoboHelp Explorer view suddenly had a prefix of "placeCity" in front of the
topic title. It only appeared in the explorer view and the Properties dialog,
but not in the document or topic itself. When I tried to change the topic
title in the Properties dialog and save, it acted like it saved, but when I
looked in the explorer view, they still had the strange, new prefix. Then I
noticed approximately 6 or 7 topics had the words "State" and "stockticker"
added to the topic IDs which showed up as broken links. But when I looked at
the compiled Webhelp file names, they looked normal.
I exited RoboHelp. When I went back in, I received the following message:
"RoboHelp Explorer has detected that there are unregistered routines used by
the following features in this project. -Html Topics or hotspot links to Html
pages displayed in the Help window. -Link to a Html page, displayed in the
browser. Do you want RoboHelp to make the necessary updates?"
I never saw this message before so I selected Yes. (This message also
appeared to another user on our network, crashed their computer, but their
project was fine afterwards – they were using a Word 2003). I don't know if
selecting Yes stopped any more chances of RoboHelp automatically renaming
topic titles and topic IDs or what it did. I was afraid I might have a virus,
so I spent a whole day running virus/spyware software. The results found NO
virus but I did have some Malware which I removed. I didn't know if this
caused my problem with RoboHelp or not.
Solution:
We had other users guide us that it could be similar to the font problem
(with KB917334) that people were currently running into. We checked and found
a Microsoft patch had been loaded around the time that our problems started:
KB917335 for Word 2002. We deleted the patch, rebooted the system, deleted
all of the rtf files from project, and then started RoboHelp. All issues were
corrected. We have now turned off automatic updates to that computer until
our release has gone out.
Any ideas on other solutions? Will this be fixed in the future? Is this a
Microsoft or an Adobe issue?
Thanks,
Annie
it will save other people time if they find it also.
Problem:
I have a Help project created on an XP machine, using RoboHelp Classic, with
Word 2002. There are over 1500 topics in the project, It is compiled as
Webhelp, contains 1,667 objects, and is 22.8 MB in size.
While working in my project this week, I noticed 4 of my topics in the
RoboHelp Explorer view suddenly had a prefix of "placeCity" in front of the
topic title. It only appeared in the explorer view and the Properties dialog,
but not in the document or topic itself. When I tried to change the topic
title in the Properties dialog and save, it acted like it saved, but when I
looked in the explorer view, they still had the strange, new prefix. Then I
noticed approximately 6 or 7 topics had the words "State" and "stockticker"
added to the topic IDs which showed up as broken links. But when I looked at
the compiled Webhelp file names, they looked normal.
I exited RoboHelp. When I went back in, I received the following message:
"RoboHelp Explorer has detected that there are unregistered routines used by
the following features in this project. -Html Topics or hotspot links to Html
pages displayed in the Help window. -Link to a Html page, displayed in the
browser. Do you want RoboHelp to make the necessary updates?"
I never saw this message before so I selected Yes. (This message also
appeared to another user on our network, crashed their computer, but their
project was fine afterwards – they were using a Word 2003). I don't know if
selecting Yes stopped any more chances of RoboHelp automatically renaming
topic titles and topic IDs or what it did. I was afraid I might have a virus,
so I spent a whole day running virus/spyware software. The results found NO
virus but I did have some Malware which I removed. I didn't know if this
caused my problem with RoboHelp or not.
Solution:
We had other users guide us that it could be similar to the font problem
(with KB917334) that people were currently running into. We checked and found
a Microsoft patch had been loaded around the time that our problems started:
KB917335 for Word 2002. We deleted the patch, rebooted the system, deleted
all of the rtf files from project, and then started RoboHelp. All issues were
corrected. We have now turned off automatic updates to that computer until
our release has gone out.
Any ideas on other solutions? Will this be fixed in the future? Is this a
Microsoft or an Adobe issue?
Thanks,
Annie