Rule not running consistently

M

markmarko

Since our company is growing, we are moving from everyone using their own
personal email addresses (yahoo etc) to an exchange server.

Everyone is running Outlook 2003. All the exchange mailboxes are
functioning. For those who were using a personal POP3 email account for
client communication, I've also set up that account in outlook, and created a
subfolder within Inbox plus a rule to send any incoming emails sent to that
POP3 account to that subfolder.

The idea being that clients will be notified of the new email addresses, but
if any fail to update to the new email address, the person on our end will
still receive the email, but it will appear in that subfolder, therby making
it obvious that the sender has not updated the email address.

On some machines, the rule to send the messages sent to the old account is
not running.

More specifically, it seems that if Outlook is running when the message is
sent, the rule runs. If Outlook is closed when the message is sent, then the
user opens Outlook, Outlook receives the email , but the rule fails to run.

I understand that it is a client-only rule, and will only run when Outlook
is open. The thing I don't understand is that the message is apparently only
'received' by Outlook when Outlook is started, so it should be a new incoming
message, and since at this point Outlook is running, the rule should run.

btw - If I manually run the rule, it functions.

Any tips would be appreciated!
 

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