Rule only working some of the time on Exchange mailbox

[Boppy]

HI people, I have a rule set to copy all outgoing emails to my inbox
(so it's quicker for me to grab original and reply for filing).
However the rule only works intermittently.

This rule is applied to a mailbox that runs off a hosted exchange
server and the problem only arose when we switched to Exchange instead
of our old pop3 system. The Exchange newsgroup couldn't help and
suggested I post the question here.

This is a screenshot of the rule: http://dl.getdropbox.com/u/403824/faulty rule.jpg

I'd be grateful if someone could help me get this rule working
properly so I can confidently delete the contents of my sent folder
more regularly.

Thanks in advance,
Jo

 

[Diane Poremsky [MVP]]

Does it work if you apply it to all sent mail? (remove the exchange acct
condition)


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Boppy]

Does it work if you apply it to all sent mail? (remove the exchange acct
condition)

--
Diane Poremsky [MVP - Outlook]
Outlook Tips:http://www.outlook-tips.net/
Outlook & Exchange Solutions Center:http://www.slipstick.com

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visitinghttp://www.microsoft.com/office/community/en-us/default.mspxor point your
newsreader to msnews.microsoft.com.

HI people, I have a rule set to copy all outgoing emails to my inbox
(so it's quicker for me to grab original and reply for filing).
However the rule only works intermittently.

This rule is applied to a mailbox that runs off a hosted exchange
server and the problem only arose when we switched to Exchange instead
of our old pop3 system. The Exchange newsgroup couldn't help and
suggested I post the question here.

This is a screenshot of the rule:
http://dl.getdropbox.com/u/403824/faulty rule.jpg

I'd be grateful if someone could help me get this rule working
properly so I can confidently delete the contents of my sent folder
more regularly.

Thanks in advance,
Jo

Hi Diane, thanks for the suggestion - I'll try it that way.

 

[Boppy]

Hi Diane, thanks for the suggestion - I'll try it that way.

Hi again, sadly no difference. Still intermittent.
Jo

 

[Diane Poremsky [MVP]]

it's applying to all mail (no other conditions) and still doesn't work? Are
you scanning mail with an antivirus scanner? Are there any similarities with
the messages that don't get copied?

Do you have OWA access to the mailbox? If so, log in and see if they are
online. If they are, it's a problem with cached mode.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Boppy]

it's applying to all mail (no other conditions) and still doesn't work? Are
you scanning mail with an antivirus scanner? Are there any similarities with
the messages that don't get copied?

Do you have OWA access to the mailbox? If so, log in and see if they are
online. If they are, it's a problem with cached mode.

--

Hi Diane,

Thanks for replying. Sorry but I don't understand this comment: > Do
you have OWA access to the mailbox? If so, log in and see if they are

online. If they are, it's a problem with cached mode.

What is OWA?

I have got two rules set up, one the original way, and the other the
way you suggested. So there are two rules operating. Some emails I
send give me two copies in my inbox, and other messages give me none,
so I know that both rules are affected by the problem, what ever it
is. I've tried to find a pattern but just can't.


However, I now have a more urgent problem in that I am away on
business for a week and cannot connect to the Outlook Exchange server
with my T-stick. I'm not sure what you would call a T-stick in your
country, but it's a device I plug into my USB port on my laptop that
connects wirelessly to the broadband network (and costs a fortune to
use). There should be no difference between connecting to the internet
wirelessly and connecting via my T-stick but for some reason I get
this error:

Task 'Microsoft Exchange' reported error (0x8004011D) : 'The server is
not available. Contact your administrator if this condition persists.'

The Exchange hosts are flumoxed, as are the people who sold the device
to me. The combination of Exchange and T-Stick has never worked and
I've been trying to get it sorted since December. I have posted this
on the nz.comp newsgroup (and will probably also do so on the Exchange
newsgroup) but thought I would see if you had any comment since you
are a font of expertise on every other question I've ever asked you.

Thanks so much for your time with my issues.

Cheers,
Jo

 

[Diane Poremsky [MVP]]

Exchange server has "outlook web access" aka OWA to the mailbox using a web
browser.

I assume the t-stick is a cellular modem. Outlook should connect useless the
service blocks ports - but outlook configured for outlook anywhere uses
HTTPS and services don't block that port. That leaves the other common
cause - outlook is configured to use a specific connection. Tools, account
settings, select exchange acct and click change - then More settings. Look
on the connection tab - is outlook set to use LAN or a specific connection?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Boppy]

Exchange server has "outlook web access" aka OWA to the mailbox using a web
browser.

I assume the t-stick is a cellular modem. Outlook should connect useless the
service blocks ports - but outlook configured for outlook anywhere uses
HTTPS and services don't block that port. That leaves the other common
cause - outlook is configured to use a specific connection. Tools, account
settings, select exchange acct and click change - then More settings. Look
on the connection tab - is outlook set to use LAN or a specific connection?

Hi Diane, I can connect to Outlook Anwwhere (the web client).

Others I've spoken to in the local newsgroup can connect with their
Tsticks through the LAN without changing any settings so I should be
able to also. Just to check though I also tried connecting through my
"phone line" which is the TStick Telecom 3G. This didn't work either,
and nor did connecting via http.

I've put screenshots of my settings here (and these work when
connected wirelessly without my T-Stick)

http://files.getdropbox.com/u/403824/exchange settings general.jpg
http://files.getdropbox.com/u/403824/exchange settings advanced.jpg
http://files.getdropbox.com/u/403824/exchange settings security.jpg
http://files.getdropbox.com/u/403824/exchange settings connection.jpg
http://files.getdropbox.com/u/403824/exchange settings remote mail.jpg

regards,
Jo

 

[Diane Poremsky [MVP]]

on the connection tab, http is not enabled - its trying to use the classic
exchange connection which is often blocked by firewalls.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.