rules and alerts not working

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I have sub folders in the inbox and use rules and alerts to direct e-mails
incoming and outgoing to file e-mail.

Presently, e-mails received that I have a rule that directs that e-mail to a
sub folder does not work, e-mail remains in the inbox. I have tried to delete
all rules and alerts and start over again, but no such action is currently
allowed.

Question, how does one activate and employ rules and alerts?

Rob Scullion

 

[Brian Tillman]

I have sub folders in the inbox and use rules and alerts to direct
e-mails incoming and outgoing to file e-mail.

Presently, e-mails received that I have a rule that directs that
e-mail to a sub folder does not work, e-mail remains in the inbox.

Care to state the exact rule and give an example of a message that you
believe that rule should act upon?

I have tried to delete all rules and alerts and start over again, but
no such action is currently allowed.

Start Outlook once with the /cleanrules command line switch to delete all
rules and start over again.

Question, how does one activate and employ rules and alerts?

Put a check in the box in front of the rule in the Rules Wizard.

 

[Sulaiman]

Hi

I did the cleanrules option but as soon as i reopen Outlook the old rules
come back and in duplicate. I got 4 of each of my rules and i cant delete
them.

Help

 

[Brian Tillman]

I did the cleanrules option but as soon as i reopen Outlook the old
rules come back and in duplicate. I got 4 of each of my rules and i
cant delete them.

Are you connected to an Exchange server? If so, speak the the Exchange
admins. If not, create a new PST, make it your delivery location, then copy
the contents of the old PST to the new one. The rules are in a hidden
folder in the PST and by creating a new PST you should get a clean rules
folder.

 

[Sulaiman]

Hi

The problem is I am the Exchange Admin and i have not been able to find a
solution to delete my rules only through Exchange System Manager

Sulaiman

 

[Brian Tillman]

The problem is I am the Exchange Admin and i have not been able to
find a solution to delete my rules only through Exchange System
Manager

Perhaps the Exchange newsgroups are your next stop.
news://msnews.microsoft.com/microsoft.public.exchange.admin

 

[Sue Mosher [MVP-Outlook]]

ESM has no ability to delete rules. The tool you need is the free MAPI Editor tool from http://www.microsoft.com/downloads/details.aspx?familyid=55FDFFD7-1878-4637-9808-1E21ABB3AE37.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers