Rules from a shared box

[lanna]

We just set up a new inbox that is shared by all members of my department and
have emails sent to both boxes. Eventually they will only be sent to the
shared box.

I set up several rules to auto forward emails from the shared box to
individual users but they don't work. The rules are working from my
indiviual inbox. Is there a way to create the rule to be sent from the
shared box?

Right now the shared box doesn't have send/reply functionality, so this may
be the cause of the problem. Does anyone know this functionality was set up
would the rule work on both boxes?

Also, the rule is set up as 'client-only' meaning i need to leave my inbox
running for the rules to work. I would like the rule to work when outlook is
closed.

Thank you....

 

[Milly Staples [MVP - Outlook]]

Too little information to be able to help.

1. What version of Outlook?
2. Are you using an Exchange server?
3. If yes, what version?


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, lanna asked:

| We just set up a new inbox that is shared by all members of my
| department and have emails sent to both boxes. Eventually they will
| only be sent to the shared box.
|
| I set up several rules to auto forward emails from the shared box to
| individual users but they don't work. The rules are working from my
| indiviual inbox. Is there a way to create the rule to be sent from
| the shared box?
|
| Right now the shared box doesn't have send/reply functionality, so
| this may be the cause of the problem. Does anyone know this
| functionality was set up would the rule work on both boxes?
|
| Also, the rule is set up as 'client-only' meaning i need to leave my
| inbox running for the rules to work. I would like the rule to work
| when outlook is closed.
|
| Thank you....