Rules in Entourage 2008

[KAZ]

Having problems getting simple Exchange rules to consistently work in
Entourage 2008, but maybe it's me.

I have a rule setup that simply copies to a specific folder any email
from a specific person. For example if an email comes in from John
Smith into the Inbox the rule is suppose to copy it to John Smith's
folder. It works sometimes but not all the time? I can't see any
obvious reasons why it wouldn't

Any ideas?

 

[Diane Ross]

I have a rule setup that simply copies to a specific folder any email
from a specific person. For example if an email comes in from John
Smith into the Inbox the rule is suppose to copy it to John Smith's
folder. It works sometimes but not all the time? I can't see any
obvious reasons why it wouldn't

Could a previous rule be acting on this message? Rules run in order. Once a
rule has run on a message, no further rule can act on that message.

There are 3 different kind of rules in Entourage:

Mailing List Manager (MLM)
Junk Mail Filter
Rules (custom rules you create)

They run in the order listed above. The custom rules also run in the order
they are listed. (top runs first)

Use the MLM for all lists. Use rules for the remainder. Try to use
categories instead of individual addresses when possible. When a new address
is added to a contact in the Address Book then it will automatically be
acted on by the rule if you use categories in your rules. See example:

<http://www.entourage.mvps.org/rules/example/rule002.html>

1) POP Rules act on a message ONLY when it first arrives in the Inbox (On My
Computer), NOT when it arrives in any other folder. Once it's moved to
another folder it won't be seen by rules.

2) IMAP Rules are meant to act on a message ONLY when it first arrives in
the IMAP INBOX, not when moved to another IMAP folder.

3) Exchange Rules act on a message ONLY when it first arrives in the
Exchange Inbox.

Each type of account has it's own rules. Click on the correct tab to check
your rules. (Mail (POP), Mail (IMAP) Mal (Windows Live Hotmail) Mail
(Exchange), News, Outgoing)


See "Using Rules with Entourage" for help and examples:

<http://entourage.mvps.org/rules/index.html>

 

[KAZ]

Could a previous rule be acting on this message? Rules run in order. Once a
rule has run on a message, no further rule can act on that message.

There are 3 different kind of rules in Entourage:

Mailing List Manager (MLM)
Junk Mail Filter
Rules (custom rules you create)

They run in the order listed above. The custom rules also run in the order
they are listed. (top runs first)

Use the MLM for all lists. Use rules for the remainder. Try to use
categories instead of individual addresses when possible. When a new address
is added to a contact in the Address Book then it will automatically be
acted on by the rule if you use categories in your rules. See example:

<http://www.entourage.mvps.org/rules/example/rule002.html>

1) POP Rules act on a message ONLY when it first arrives in the Inbox (On My
Computer), NOT when it arrives in any other folder. Once it's moved to
another folder it won't be seen by rules.

2) IMAP Rules are meant to act on a message ONLY when it first arrives in
the IMAP INBOX, not when moved to another IMAP folder.

3) Exchange Rules act on a message ONLY when it first arrives in the
Exchange Inbox.

Each type of account has it's own rules. Click on the correct tab to check
your rules. (Mail (POP), Mail (IMAP) Mal (Windows Live Hotmail) Mail
(Exchange), News, Outgoing)

See "Using Rules with Entourage" for help and examples:

<http://entourage.mvps.org/rules/index.html>

I guess I am still amazed that things that always worked in Outlook
have these kind of hic-ups in them. I had exactly the same rules in
Outlook (no categories) and never had a problem. I'll try it, but I'd
rather they fix it.

 

[Ed Kimball]

I guess I am still amazed that things that always worked in Outlook
have these kind of hic-ups in them. I had exactly the same rules in
Outlook (no categories) and never had a problem. I'll try it, but I'd
rather they fix it.

As has been said several times in this newsgroup, Entourage is NOT a port of
Outlook to the Mac. Anyone expecting such has been, is, and/or will be
disappointed.