Rules not working in Entourage 2008

[pianoman.clive]

I have set up what I thought were some simple rules in Entourage on an
Exchange acoount, to file emails based on a category. One rule is that
if the sender is in a category called "Professional" all email form
that person will be moved to a folder called "Professional". There's
an outgoing one to the same effect too.

None of these rules are working, and it's not a matter of having to
redefine the folder to which the emails are being moved since 1) these
have been set up in Entourage 2008 so it's not an upgrade issue; and
2) I've reset the destination folders anyway. I have four rules under
Exchange and four rules under Outgoing, but no other rules.

They're set up as follows: If any criteria are met>From Is in
Category>Professional
Then>Move message>Professional (Exchange).

Can anyone advise what is wrong here please?

Clive

 

[Diane Ross]

None of these rules are working, and it's not a matter of having to
redefine the folder to which the emails are being moved since 1) these
have been set up in Entourage 2008 so it's not an upgrade issue; and
2) I've reset the destination folders anyway. I have four rules under
Exchange and four rules under Outgoing, but no other rules.

They're set up as follows: If any criteria are met>From Is in

Change to "If All" and see if that helps.

Category>Professional
Then>Move message>Professional (Exchange).

Can anyone advise what is wrong here please?

Verify you set up Rules under the Exchange tab?
If you apply the rules manually, do they run?
What is happening to the mail? Is it moved or does it go to your Inbox?
Try this: remove the Rules file to the desktop and let Entourage create a
new one, re-enter your rules. Do they run now?
Still having problems: create a new Identity and test.

Rule Basics:

There are 3 different kind of rules in Entourage:

Mailing List Manager (MLM)
Junk Mail Filter
Rules (custom rules you create)

They run in the order listed above. The custom rules also run in the order
they are listed. (top runs first)

Use the MLM for all lists. Use rules for the remainder. Try to use
categories instead of individual addresses when possible. When a new address
is added to a contact in the Address Book then it will automatically be
acted on by the rule if you use categories in your rules. See example:

<http://www.entourage.mvps.org/rules/example/rule002.html>

1) POP Rules act on a message ONLY when it first arrives in the Inbox (On My
Computer), NOT when it arrives in any other folder. Once it's moved to
another folder it won't be seen by rules.

2) IMAP Rules are meant to act on a message ONLY when it first arrives in
the IMAP INBOX, not when moved to another IMAP folder.

3) Exchange Rules act on a message ONLY when it first arrives in the
Exchange Inbox.

Each type of account has it's own rules. Click on the correct tab to check
your rules. (Mail (POP), Mail (IMAP) Mal (Windows Live Hotmail) Mail
(Exchange), News, Outgoing)


See "Using Rules with Entourage" for help and examples:

<http://entourage.mvps.org/rules/index.html>