Rules Question

[Adam Raff]

Good Day,

We are running Outlook 2003 SP2. Our Exchange server is 2003 SP1. A few
weeks ago we installed or upgraded to a newer version of Antivirus product
which also includes Spam protection for our Exchange Server. The product
works but there are some issues that I am trying to work out. Once such
issue is a conflict between the Spam Folder that the program creates and the
Junk E-Mail folder that Outlook creates. What seems to be happening is that
the Junk Mail folder takes email out of the Spam folder. On it's own I
don't see a issues, and nether do the vendor who created the program.
To be on the safe side, I would like to know if there is a way to tell the
Junk Mail folder not to look into the Spam Folder for mail? This way I can
avoid the conflict and yet keep both up and running.

Thanks
Adam Raff

 

[Warner Wang [MSFT]]

Hi Adam,

Thank you for choosing Microsoft Newsgroups!

Based on my research, I am afraid this issue might be caused by the
conflicate between Outlook Junk Email filter and the Antivirus product's
spam-feature. Since this is the confliction between products, I think we'd
better to find a workaround to this issue. I suggest you follow the steps
below to disable all junk email filters.

1.In Outlook, please go to Actions->Junk Email->Junk Email Options, please
select No Automatically Filtering;
2.Please go to the Outlook Web Access (OWA), click Options, uncheck the
Junk Email Filter check box;
3.If you set up any IMF(Internet Message Filter) in Exchange, please
disable all IMFs.

After applying above settings, please perform a test. Does issue still
persists?

If you have anything unclear, please feel free to let me know.

Sincerely,
Warner Wang
Microsoft Online Support Engineer
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[Warner Wang [MSFT]]

Hi Adam,

How are things going? I just write this letter to follow up this issue. If
you have further concerns, please feel free to let me know.

Thank you!

Sincerely,
Warner Wang
Microsoft Online Support Engineer
======================================================
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix
issues and simple how to questions.

We also love to hear your product feedback!
Let us know what you think by posting
from the web interface: Partner Feedback
from your newsreader: microsoft.private.directaccess.partnerfeedback.
We look forward to hearing from you!
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others
may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================

 

[Warner Wang [MSFT]]

Dear Adam,

I've not heard from you in several days. I understand that you have other
priorities now and are unable to work with me on this issue for the time
being. If you require further assistance with this issue, simply respond to
this post. I am glad to be of any assistance.

Thanks for your understanding. It was my pleasure to work with you on this
issue.

Best Regards,

Warner Wang
Online Support Professional
Microsoft Office Online Support
mailto:[email protected]

Delighting our customers is our top priority. Please let my manager or me
know what you think of the level of service provided. If you have any
feedbacks regarding this issue, please send them to Microsoft Management at
mailto:[email protected]?subject=OfficeOnlineSupportIncident.

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