runtime (c++) errors when deleting email / folders

[foxymomma]

I have several users in my company who are getting an Error message: MS
visual C++ library when they try to delete email folders and/or
messages and also when they try to move messages to folders. Has
anyone encountered this before? If so, do you have a fix? I can't find
anything on MS Knowledge Base...

 

[Roady [MVP]]

Version of Outlook?
Type of account?
Clear the Deleted Items folder and try again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


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I have several users in my company who are getting an Error message: MS
visual C++ library when they try to delete email folders and/or
messages and also when they try to move messages to folders. Has
anyone encountered this before? If so, do you have a fix? I can't find
anything on MS Knowledge Base...

 

[jude]

2003
exchange server

I just found out that the one of my users created her own .pst and is
moving messages from Inbox folders to the .pst folders - that's when
the runtime occurs...

thanks in advance for your help!

 

[Roady [MVP]]

Moving goes past the Deleted Items folder. Did you try clearing it already?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
2003
exchange server

I just found out that the one of my users created her own .pst and is
moving messages from Inbox folders to the .pst folders - that's when
the runtime occurs...

thanks in advance for your help!