Runtime Error when Receiving

[Zakhary]

For some reason, whenever I receive new messages in Outlook, it experiences a
runtime error and is forced to close. If I close it immediately, then when I
reopen it, it will re-receive those same messages, thus creating a duplicate
copy. However, if I wait several seconds before clicking the OK button on
the error alert pop-up, it will complete the full download of each message,
including running rules, and will not re-receive them after I restart it. It
seems that absent of clicking that OK button, it will keep functioning
(except that I can't click on Outlook until after I get rid of that alert
screen).

My research thus far has kept bringing me to discussions about particular
security software getting in the way. However, I don't use security software
other than a malware scanning software that I manually run when I wish to get
rid of tracking cookies or other malicious software. I recently replaced my
bad hard drive, and the only thing different from before to now is that my
warranty provider installed the SP3 update that I previously avoided.

That being said, are there any recommendations out there aside from
reinstalling Microsoft Office?

DETAILS...
Operating System: Windows XP SP3
Office Edition: 2003
Malware Software: Lavasoft Ad-Aware

Thanks to anyone who can help,
Zakhary

 

[Brian Tillman [MVP-Outlook]]

For some reason, whenever I receive new messages in Outlook, it experiences
a
runtime error and is forced to close. If I close it immediately, then when
I
reopen it, it will re-receive those same messages, thus creating a duplicate
copy. However, if I wait several seconds before clicking the OK button on
the error alert pop-up, it will complete the full download of each message,
including running rules, and will not re-receive them after I restart it.
It
seems that absent of clicking that OK button, it will keep functioning
(except that I can't click on Outlook until after I get rid of that alert
screen).

Please share the details of the error.

 

[Calvin]

Have you tried installing all the service packs/updates for Office 2003?
Have you tried running a repair on the installation?
Have you tried deleted the current profile in Outlook and setting up a new
one?

What have you tried other than searching the web for an answer?

 

[Zakhary]

All the basics have been tried (i.e., updates, repairs, deleting current
profile, etc.).

The explicit error details will be posted once I get it again.

 

[Zakhary]

For some odd coincidence, since my original post, I have not come across the
problem. I do recall the alert message referencing to a C++ problem.

In any event, for the time being, I will consider this closed and will
repost with fully details if the problem transpires again.