?'s for users w/Office issues after installing Blaster fix

[Eric [MSFT]]

Hi all,

I'm looking for some clarification on issues that some of
you are experiencing after installing the Blaster fix
from Security Bulletin MS03-026 (addt'l info at 826955
Virus Alert About the W32.Blaster.Worm Worm -
http://support.microsoft.com/?id=826955)

If you're having problems after installing the update,
please provide us w/the following info:
1) What operating system version and service pack levels
were machines at before installing Windows2000-KB823980-
x86-ENU.exe?
2) Was the Windows Installer upgraded from 1.x to 2.x
(via Win2000 SP3, SP4, or instmsi.exe for Installer 2.0)?
3) Have you checked DCOM settings on problem machines to
make sure that they are the same as those listed in
article 319624 (PRB: Incorrect Default DCOM Settings
Cause Windows Installer to Stop Responding -
http://support.microsoft.com/?id=319624)

So far, the issues that users are describing sound very
similar to those in KB article 324906 (Cannot Start an
Office Program After You Install Service Pack 3 -
http://support.microsoft.com/?id=324906)

If your DCOM settings are correct, try running
Msiregmv.exe. This file should be located in the System32
folder if you've upgraded to Installer 2.0

Msiregmv.exe moves all the Windows Installer 1.x data
registry keys to the Windows installer 2.x registry data
location.

To determine your Installer version, go to Start/Run and
type "msiexec.exe" without quotes. The Installer version
number will be listed in the "Incorrect command line
parameters" dialog which will appear.

Thanks!
-Eric {MSFT}

This posting is provided "AS IS" with no warranties, and
confers no rights.

 

[rozzi80]

I am having a similar problem only I am running in XP. I
cannot get either Word or Excel to come up. I get The
windows installer box telling me "preparing to install"
this stalls for a few minutes then I get a message that
says: "This patch package could not be opened. Verify
that the patch package exists and that you can access it,
or contact the application vendor to verify that this is
a valid Windows Installer patch package."

Not sure what to do.

 

[Eric [MSFT]]

Hi,

Can you tell me what version of the Windows Installer
that you are running?

To determine your Installer version, go to Start/Run and
type "msiexec.exe" without quotes. The Installer version
number will be listed in the "Incorrect command line
parameters" dialog which will appear.

If you're running Installer version 1.x, you should be
able to resolve your problem by using the Installer
Cleanup Utility (Msicu.exe or Msicuu.exe) to remove the
associations between the Installer and OffXP, then
reinstall OffXP.

To obtain the Installer Cleanup utility for Win9.x, NT4,
and Win2000, see KB article 290301 (OFFXP: Windows
Installer CleanUp Utility -
http://support.microsoft.com/default.aspx?scid=kb;en-
us;290301)

Thanks!
-Eric [MSFT]

This posting is provided "AS IS" with no warranties, and
confers no rights.