?'s for users w/Office issues w/Blaster fix

[Nidhi]

Hi,
I recently installed the SP3 and the security patch for
our Window 2000 machine. The SP3 installation did not
proceed smoothly and said it was unable to
copy "csrsrv.dll" file from the location . I continued the
installation w/o this file . When I restarted the m/c , it
did not boot up and gave and error saying "csrsrv.dll"
file missing from the C:\WINNT\SYSTEM32 path. I used the
repair CD and copied the missing file from another WIN2K
m/c. The machine now allowed me to log into it but I hvae
the following issues:
1. Internet Explorer does not work for the user account .
Same for the Netscape Navigator.
2. Microsoft Office Applications - Excel and Word do not
work for user account though power point works fine

The administrator account does not have any of the above
problems.

The system info is:
1.O.S: Microsoft Windows 2000
2.Service Pack 2 before the installation of SP3 nad
security patch
3. Windows Installer was upgraded from 1.x to 2.x

I have checked DCOM settings, done all what was said in
the query "http://support.microsoft.com/?id=324906", I
still have the problem.

Can anyone pls help!
Thank You

-----Original Message-----
Hi all,

I'm looking for some clarification on issues that some of
you are experiencing after installing the Blaster fix
from Security Bulletin MS03-026 (addt'l info at 826955
Virus Alert About the W32.Blaster.Worm Worm -
http://support.microsoft.com/?id=826955)

If you're having problems after installing the update,
please provide us w/the following info:
1) What operating system version and service pack levels
were machines at before installing Windows2000-KB823980-
x86-ENU.exe?
2) Was the Windows Installer upgraded from 1.x to 2.x
(via Win2000 SP3, SP4, or instmsi.exe for Installer 2.0)?
3) Have you checked DCOM settings on problem machines to
make sure that they are the same as those listed in
article 319624 (PRB: Incorrect Default DCOM Settings
Cause Windows Installer to Stop Responding -
http://support.microsoft.com/?id=319624)

So far, the issues that users are describing sound very
similar to those in KB article 324906 (Cannot Start an
Office Program After You Install Service Pack 3 -
http://support.microsoft.com/?id=324906)

If your DCOM settings are correct, try running
Msiregmv.exe. This file should be located in the System32
folder if you've upgraded to Installer 2.0

Msiregmv.exe moves all the Windows Installer 1.x data
registry keys to the Windows installer 2.x registry data
location.

To determine your Installer version, go to Start/Run and
type "msiexec.exe" without quotes. The Installer version
number will be listed in the "Incorrect command line
parameters" dialog which will appear.

Thanks!
-Eric [MSFT]

This posting is provided "AS IS" with no warranties, and
confers no rights.
.