Safe Mode

[sylvia]

Hello,

Outlook 2003 has been working perfectly until today. All of a sudden will
only start in safe mode. It comes up with outlook has encountered a problem
- sorry for the inconvenience - do you want to start in safe mode and send an
error report. This is the only way I can open outlook. I have done 3 repairs
and 2 restore points but am still encountering the problem. I have not
downloaded or installed anything.
Any suggestions will be gratefully received.

 

[Mary]

Try setting up a new Mail Profile in Control Panel. Sounds like your old one
is corrupt. Change the Delivery location for new mail in your email accounts
in OL to the new Profile.

 

[DL]

try searching for and deleting outcmd.dat, then restart OL

 

[Milly Staples [MVP - Outlook]]

When you say repair, do you mean detect and repair? Have you tried running scanpst.exe against your Outlook data file?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, sylvia asked:

| Hello,
|
| Outlook 2003 has been working perfectly until today. All of a sudden
| will only start in safe mode. It comes up with outlook has
| encountered a problem - sorry for the inconvenience - do you want to
| start in safe mode and send an error report. This is the only way I
| can open outlook. I have done 3 repairs and 2 restore points but am
| still encountering the problem. I have not downloaded or installed
| anything.
| Any suggestions will be gratefully received.

 

[sylvia]

Thank you. I'm afraid it hasn't cured the problem :-(

 

[sylvia]

Nothing came up from the search, but Thank you.

try searching for and deleting outcmd.dat, then restart OL

 

[sylvia]

Thank you.
Yes, detect and repair. I have just done a repair installation from the
disk and that hasn't worked either.
I searched for the scanpst.exe file and ran it with what i think is my
outlook data file and it came up with no problems.
Could someone tell me the best way to do a re-install rather than a repair
install from the disk - should I uninstall office first and start from
scratch or do l just put in the disk and opt for the re-install?
Many Thanks

 

[DL]

Its a hidden file, and it 'is' there

Nothing came up from the search, but Thank you.

 

[sylvia]

You are an absolute genius!!!!! That has cured the problem.
Thank you so much for your patience.

 

[DL]

your welcome

You are an absolute genius!!!!! That has cured the problem.
Thank you so much for your patience.