"Save as" always says "not responding" folders won't open

[Dramamaven]

These past two days, everytime I try to save a document in Word, I get a
"not responding" error. Also, when I try to use the arrow to the right of
the Internet I get the same "not responding" error appears and I have to
reboot.

 

[Suzanne S. Barnhill]

Try reading the replies to any of the dozens of other posts on this same
subject in this newsgroup.

 

[Jay Freedman]

The quick but unsafe way is to uninstall the security patch that's
causing the problem. In Add/Remove Programs, check the box at the top
marked "Show updates". Select "Security Update for Windows XP
(KB908531)" and click the Remove button.

For a better workaround, until a new security patch is ready, read
Steven Hui's post at
http://groups.google.com/group/micr...&q=verclsid+hui&rnum=5&hl=en#a9fb82836c014916.
Use the registry change in Method 1. Also read the replies that follow
that post, which give some useful advice.

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

 

[Yachtman]

Jay,

Deleting "Security Update for Windows XP (KB908531)" worked great. My PC is
working as it should. This includes opening saved documents. the "save as"
function and the down arrow at the end of the Internet Explorer address bar.

 

[Ron Marraccini]

Removing the update worked for me but - I didn't have any HP services or
drivers loaded either.


--
Ron A. Marraccini
Legal Investigations - OBI # 1998146
2000 NE 42nd Ave. #192
Portland, OR 97213
503-232-2470

 

[Charles Kenyon]

But remember, uninstalling that patch does leave the security hole.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide




--------- --------- --------- --------- --------- ---------
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and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

 

[Jay Freedman]

A Microsoft employee posted this advice a few minutes ago:

"There is now a KB article (http://support.microsoft.com/kb/918165)
addressing the issues that customers are reporting with MS06-015. It
provides information on the cause and what the customer can do to
eliminate the problems they're seeing without removing the security
update."

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

 

[Dramamaven]

But remember, uninstalling that patch does leave the security hole.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide




--------- --------- --------- --------- --------- ---------
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from my ignorance and your wisdom.

 

[Dave o]

THANK YOU !!!

this drove me nuts today at work - for about 6 hours - i tried reinstalling,
cleaning... nothing worked.
your fix worked PERFECT!

 

[julie]

Do you have any suggestions for when you have this issue but the security
patch KB908531 is NOT installed on the machine? I have having the same issue
but don't have this security patch on the machine.

 

[Charles Kenyon]

How do you know that it is not installed?

In the Install/Remove programs dialog, be sure that Updates in checked.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide




--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

 

[julie]

I went into Add/Remove programs in the Control Panel and do not have the
patch KB908531 listed. I figured that is the only place it would be listed
under if it was installed onto my machine.

 

[Charles Kenyon]

.... and "view updates" is checked?

When this is checked, at least on my system, updates are listed by date of
installation. In my case it was installed on 4/12/2006.

I hope I'm not being pedantic here. It is just that if this is your problem
you need to work on it. If it is not, we need to focus elsewhere. The
description of your problem seems to fall right into what this update does
when it comes into contact with certain other software.

You can start on other things looking here:
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide




--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

 

[julie]

Thanks it worked! I was able to locate the update. It was installed onto my
machine. You are a life saver! Thanks a lot!!!

 

[julie]

Thanks that worked!!! I appreciate your help!!!

.... and "view updates" is checked?

When this is checked, at least on my system, updates are listed by date of
installation. In my case it was installed on 4/12/2006.

I hope I'm not being pedantic here. It is just that if this is your problem
you need to work on it. If it is not, we need to focus elsewhere. The
description of your problem seems to fall right into what this update does
when it comes into contact with certain other software.

You can start on other things looking here:
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide




--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.