"save as" and "open" do not respond in MS Word

[prabu.ganesh]

While trying to open or save documents in MS Word 2003 (and Excel), the
dialog box doesn't respond, even after waiting for 6 to 7 mins.
Microsoft's troubleshooting site said that it could be due to a
persistent mapped drive, but I disconnected and reconnected the drives
to no avail. I did all the basic diagnostics like running spyware,
defragmenting, restarting, but haven't yet re-installed Office 2003
because I'm waiting for a better solution. Please HELP!!!

 

[garfield-n-odie [MVP]]

See http://support.microsoft.com/kb/918165 "Problems in Windows
Explorer or the Windows shell after you install security update
MS06-015".

 

[Carol]

See "Problems in Windows Explorer or the Windows shell after you install
security update MS06-015"
http://support.microsoft.com/kb/918165

 

[abqgrl]

I had the same problem and wnet through the steps, bu in the resolution step
5 says:

Right-click "Cached", point to New, click "DWORD Value", and then enter:
{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046}
0x401

do i type that long string of letters and numbers in there? might be astupid
question, but enter can be the string or just the enter key.

 

[Charles Kenyon]

You need the entire string, on one line. You can copy it into notepad,
remove the line breaks, and then copy it into the Registry editor.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide




--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

 

[Suzanne S. Barnhill]

Copy the string out of the KB article and paste it in as the key name. Then
click away, right-click on the name, choose Modify, and change the value to
1.

 

[abqgrl]

THANK YOU THANK YOU THANK YOU!!! AND TO CHARLES KENYON BOTH OF YOU REPLIED
VERY QUICKLY - THANKS!

FINALLY ~AFTER I DON'T KNOW HOW MANY TIMES I PUT THAT STRING IN THERE ~ DID
IT WORK... I COPIED AS IS, DIDN'T DELETE ANY SPACE OR PARENTESIS
-RESTARTED FOR HE 15TH TIME AND I WAS ABLE TO OPEN WORD FILES AND SAVE...
TOO COOL-
IT HAS ONLY TAKEN 2 DAYS TO GET THIS, BUT WITHOUT YOUR HELP, I WOULD STILL
FLOPPING LIKE A FISH OUT OF WATER! PROPS TO YOU AND THIS HELPFUL SITE.

 

[abqgrl]

THANK YOU SO MUCH! Please see note to Suzanne S. Barnhill -as both of you
answered quickly and were a great deal of help... you tow will be hearing
from me...again...

 

[Charles Kenyon]

You are welcome. We all know what it feels like.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide




--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

 

[jyobbagy]

I tried the fix but it still will not open the save as dialog box. I can open
the file with adobe and re-open in word and then I'm able to save. Any help
would be greatly appreciated.

 

[garfield-n-odie [MVP]]

Right-click on the My Computer icon on the Windows desktop,
left-click on Disconnect Network Drive, and disconnect any mapped
drives that are not currently available.