Save to floppy drive failed after update Office XP to SP3

[Romzi]

My company is using OfficeXP and we are using WSUS Server to do automatic
update for OfficeXP Service Pack 3. After all the PC got updated with
OfficeXP SP3, Users hit a problem whereby whenever the do a save as to a
floppy disk, their PC just hang, the status bar for saving shows halfway and
no more lights on the floppy drive itself.

Please help me.

 

[Opinicus]

My company is using OfficeXP and we are using WSUS Server
to do automatic
update for OfficeXP Service Pack 3. After all the PC got
updated with
OfficeXP SP3, Users hit a problem whereby whenever the do
a save as to a
floppy disk, their PC just hang, the status bar for saving
shows halfway and
no more lights on the floppy drive itself.

Are they saving directly to floppy from Office programs?
They shouldn't be because that's a great way to trash files
(and floppies). Only use Windows Explorer or a similar file
manager to move files between floppies and hard disks. Never
open a file directly from a floppy using an Office program
either.

 

[Milly Staples [MVP - Outlook]]

What operating system are you using and have you recently applied the
Windows 2000 post SP-4 Roll Up security package? If yes, then contact
Microsoft Product Support Services for a hotfix.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Opinicus asked:

|
|| My company is using OfficeXP and we are using WSUS Server
|| to do automatic
|| update for OfficeXP Service Pack 3. After all the PC got
|| updated with
|| OfficeXP SP3, Users hit a problem whereby whenever the do
|| a save as to a
|| floppy disk, their PC just hang, the status bar for saving
|| shows halfway and
|| no more lights on the floppy drive itself.
|
| Are they saving directly to floppy from Office programs?
| They shouldn't be because that's a great way to trash files
| (and floppies). Only use Windows Explorer or a similar file
| manager to move files between floppies and hard disks. Never
| open a file directly from a floppy using an Office program
| either.

 

[Romzi]

Yes, We are using "Update Rollup 1 for Windows 2000 SP4". Are you saying
there is a hotfix to this problem?

 

[Bob Buckland ?:-\)]

Hi Romzi,

Yes, there is a hotfix for the diskette drive ceasing to
be usable after applying the Rollup update. You'll need to
phone the *Windows* support folks to get it at present, there's
no charge.
(http://support.microsoft.com/oas/default.aspx?gprid=1131)

=============
Yes, We are using "Update Rollup 1 for Windows 2000 SP4". Are you saying
there is a hotfix to this problem? <<
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

For Everyday MS Office tips to "use right away" -
http://microsoft.com/events/series/administrativetipsandtricks.mspx

 

[Bob Buckland ?:-\)]

Hi Romzi,

To add to the previous reply the present hotfix workaround steps
are now also listed in the knowledge base (KB) article for
the Update Rollup
http://support.microsoft.com/default.aspx/kb/891861?#XSLTH4174121123120121120120

========
Yes, We are using "Update Rollup 1 for Windows 2000 SP4". Are you saying
there is a hotfix to this problem? >>
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

For Everyday MS Office tips to "use right away" -
http://microsoft.com/events/series/administrativetipsandtricks.mspx

 

[Luiz Rapolla]

The solution for this issue is an hotfix (904368).
Contact Microsoft to obtain the hotfix.

Luiz Rapolla