Saving customized toolbars in Word 2003

[Bob H]

I have repeatedly customized toolbars in Word 2003. However, when the
program is closed, and I open it up again, the customized toolbar is gone,
and reverts back to the default.

How can I save the customized toolbar w/o this happening again?

Thanks.

BOB

 

[garfield-n-odie [MVP]]

Is Adobe Acrobat 7.0 installed on the computer? If yes, then the
Acrobat 7.0 Create Adobe PDF toolbar add-in for Word prevents Word from
automatically saving changes to the normal.dot template (which is where
toolbar customizations are stored). See
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=331259 for
several solutions to the problem.