We previously reported on a number of solutions to this issue, including
using the "Open" command from within Word rather than double-clicking
items in the Finder, and deletion of specific .plist files (including
the com.microsoft.Word.prefs.plist file, located in
~/Library/Microsoft/).
Two additional solutions have now been identified:
1. If you are using a home directory on an AFP (Apple filesharing
protocol) server, create a folder called ".TemporaryItems" at the root
level of the server volume (hard drive). After creating this folder
(which will be invisible), make it globally readable and writable. Do
this by launching the Terminal (located in Applications/Utilities) on
the server, and typing the following command: ? sudo chmod 777
/.TemporaryItems
2. A posting to the MacEnterprise mailing list indicates that some
variants of this problem may be caused by interaction with Norton 10's
Safe Zones feature. If you set the safe zone to only include the /Users
directory, the problem will be alleviated in some cases.
For more information on this problem, see this article and our
Microsoft Office 2004 product page.