screen resolution changes when outlook is opened

[aditibhatiya]

Hope someone can help. I have an XP Pro sp2 pc with 4 users. When
one user
clicks the Outlook 2003 icon, the icon changes to the 2000 icon and
then the
display properties change to color settings of 8 bit!
I tried to repair and the repair failed, tried to copy other user
shortcut
to program--doesn't work, tried a system restore--sytem will not
restore to
earlier time. The video drivers are current.
Any other suggestions??

 

[db]

I am not an expert but
I think what might be left is
the video shadow memory.

I don't know what the registry
tweak is but I think a site like
winguides can have the settings,
if any.

Also, did you make an observation
when you disabled the themes service?

One more thing, I recall having a motherboard with a cmos setting the size of video shadow. So check your bios as well......

-db
Hope someone can help. I have an XP Pro sp2 pc with 4 users. When
one user
clicks the Outlook 2003 icon, the icon changes to the 2000 icon and
then the
display properties change to color settings of 8 bit!
I tried to repair and the repair failed, tried to copy other user
shortcut
to program--doesn't work, tried a system restore--sytem will not
restore to
earlier time. The video drivers are current.
Any other suggestions??

 

[Bob I]

It sounds like someone has changed the properties of the shortcut so as
to "enable" compatibility mode and run in 256 colors. You may r-click
the Shortcut, select properties, Compatibility tab and UNcheck
everything. OR in Outlook click Help, Detect and Repair, which should
fix all the shortcuts.