<screen tips on toolbars> option not staying selected

[Gump]

I have MS office 2003 and Acrobat Standard 6.0.5 on XP-Pro machine.
The problem only occurs in MS Word.

Every time I open and use Word, I have to right-click on a toolbar icon, go
to "customize" and check both "Show ScreenTips on Tooolbars" and "Show short
cut keys in ScreenTips" to get them to display while hovering over a toolbar
icon with my mouse pointer.

What can I do differently to keep from having to manually make these changes
each time that I open and use Word? Shouldn't these options only have to be
selected once and MS Word remember my selections even if I close Word?

Kindest Regards,

-Gump

 

[Gump]

By the way, I have also tried the "shift + file | save all" suggestion; this
does not work either...

 

[Suzanne S. Barnhill]

These settings are saved in the Registry; try nuking the Word Data key as
described in http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm

 

[Gump]

okay, so I nuked the Word Data Key; opened Word, customized to "show tool
tips", shut down word, went back in and it still did not work.

So, I closed Word again and closed outlook, opened task manager, and ended
the "outlook.exe" process; long story short, Tool Tips will now display as
long as outlook is running. When I close outlook, tool tips will no longer
display

- can you help diagnose this weird one ??
- Gump

 

[Charles Kenyon]

Was Outlook and the Outlook.exe process shut down when you nuked the data
key?
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

 

[Shauna Kelly]

Hi Gump

Twice recently we've had people in this newsgroup whose settings would not
'stick'. It turned out that both were using CCleaner, which appears to be a
nasty piece of software that deletes entries in the registry that it does
not like.

The most recent message is here:
http://groups.google.com/group/micr...e_frm/thread/c4911a913ced35e/9584cd8b368f9f4c

The other two people had circumstances slightly different from yours, but I
wonder if it is possible that you are suffering from the same fate?

For what it's worth, this time last week I reported the problem to CCleaner,
but have had neither an acknowledgement nor a reply.

Hope this helps.

Shauna Kelly. Microsoft MVP.
http://www.shaunakelly.com/word

 

[Gump]

Thanks, I'll have a look there too...

Hi Gump

Twice recently we've had people in this newsgroup whose settings would not
'stick'. It turned out that both were using CCleaner, which appears to be a
nasty piece of software that deletes entries in the registry that it does
not like.

The most recent message is here:
http://groups.google.com/group/micr...e_frm/thread/c4911a913ced35e/9584cd8b368f9f4c

The other two people had circumstances slightly different from yours, but I
wonder if it is possible that you are suffering from the same fate?

For what it's worth, this time last week I reported the problem to CCleaner,
but have had neither an acknowledgement nor a reply.

Hope this helps.

Shauna Kelly. Microsoft MVP.
http://www.shaunakelly.com/word

 

[Gump]

no, they were not shut down

Was Outlook and the Outlook.exe process shut down when you nuked the data
key?
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.