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Message: [QUOTE="Jay Freedman, post: 5377971"] The magic words are "it works in safe mode". That means the problem is caused by an add-in, a damaged normal.dot template, or a damaged registry entry. Since you've already replaced normal.dot and the Data registry entry, that leaves an add-in as the likely cause. Read [URL]http://www.word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm[/URL] and [URL]http://office.microsoft.com/en-us/assistance/HA011514521033.aspx[/URL] for all the things you need to track down. [/QUOTE]