Scrolling disabled for a while after a restart?

[BudV]

Running OL2007 under Vista Home Premium SP2.

We're seeing other peculiarities after a restart, so this may be a wild
goose chase.

When I first invoke OL after a startup, the scroll slider locks at the
bottom and doesn't want to move. Ctrl-home and dragging moves it up, but it
snaps back down as soon as we release the keys. If we switch to Contacts,
the same thing happens. My adult daughter (primary user), who speaks in
exaggerations, says it takes 100 years for it to clear up. I told her that
you guys wouldn't believe that, so she reduced her *highest* estimate to
"minutes." Even if it's only a case of 20-30 seconds, it shouldn't be that
way. I can't be sure if it's just waiting for send/receive to complete, but
I don't think it should even wait then.

It hasn't always been that way, so it may be related to the other restart
peculiarities I mentioned. I'm bring it up in this forum to see if this
particular symptom rings a bell with anybody.

 

[Russ Valentine]

Might want to consider upgrading your graphics card and driver and making
sure your PC exceeds the minimum requirements for your OS and Outlook
version.
This is not an Outlook issue.

 

[BudV]

I didn't really think it was, Doc, especially since we've got a relatively
new machine and this idiosyncrasy hasn't always been there. Dumb question:
Since the current configuration worked fine for several months, which is
more likely, 1) the card deteriorated and is now failing to perform
according to spec, or 2) I did something to mess up the works? The only
thing that I can think of to support #2 is the use of The Ultimate
Troubleshooter (TUT) from AnswersThatWork, to remove some of the
time-wasters from the startup queue. Unfortunately, I can't be sure about
whether the failure or the change occurred first. I've used TUT for some
time and I like it, but I un-did the changes anyway, and the peculiarities
still exist.

I think I'm going to bite the bullet and pay MS to fix it.

 

[Russ Valentine]

I'm not so sure even paying Microsoft will help you. I would look at things
that place a burden on Outlook at startup. For example, do you have
automatic polling enabled? If so, how many accounts is it polling? What
types of accounts are they? What add-ins do you have enabled that might slow
startup performance?
I would never trust any automated "troubleshooter." It could well have
triggered the problem since none of them understand how Outlook works. If
you want to find out, just create a new Outlook profile from scratch. Make
sure you repair your PST file before you connect it to the new profile. If
performance improves after that then you have your answer.

 

[BudV]

We have a communications problem, I'm afraid. I don't even know what
"automatic polling" is, and I got no help from "Help." If automatic polling
= send/receive, it is executed on entry, exit, and every 15 minutes. I have
three POP/SMTP accounts, call them K, R, and T. On the E-mail Accounts
screen, I use the Change Folder feature to deliver the messages for each
account to its respective local inbox folder, thereby always leaving the
primary Inbox empty.

New clue: The problem I'm having is not limited to Outlook. When I went to
Windows Mail to access these newsgroups, using the mouse to select a
subscription was ineffective, and the selection kept snapping down to the
bottom entry. The problem didn't exist when I used the up/down arrows.

Just this minute I visited the add-ins info screen for the first time. (We
are straight, unsophisticated users. I have the feeling that we don't need
most of these , especially as POP users)
It shows:
Active:
COM Addin for ... Connector
.... Exchange Unified Messaging
.... SharePoint Server Colleague Import
.... Mobile Service
OneNote notes about OL items
Windows Search Email Indexer

You said 'I would never trust any automated "troubleshooter." ' I wouldn't
call The Ultimate Troubleshooter (TUT) automated. It shows what you have
running and what's in Startup, and classifies each with Not Okay, User's
Choice, and Okay, and gives an impressive dissertation on what each does
along with its recommendation on what you should do, if anything. Except
for making msconfig-type changes to startup *at your request*, I don't think
it makes any changes to the OS or applications. I would say that its
primary concern deals with your own parameters to the entire system and how
and why they are good or bad as they affect startup time and performance.

If you have never seen this product, I suggest that you take a look. I
think you will be suitably impressed. Take a look at AnswersThatWork.com.
Yes, they do offer other packages, including registry cleanups, which I
would never touch based on veiled threats of death from the collection of
MVP's who help me so much. Just watch your step and download just TUT. I'd
be interested to hear your opinion.

 

[Russ Valentine]

I think we're back where we started. This never did seem like an Outlook
problem, and now you're verifying it isn't.