Scrolling leads to text being unrecognizable

[Kohn]

When I scroll through a word document using my scroll wheel or the
scroll bars, the text either appears as a repition of one line of text
continuously down the page or the text completely disappears. The only
way to recover visibility of the text is to close the document and
re-open it. Needless to say this is a very major problem (especially
with my masters thesis due in a week!)

I have done some troubleshooting and have narrowed down the source of
the problem:
1. Office 2004 was working fine until I installed Tiger and
subsequently 10.4.1.

2.If I use my Powerbook's display, this problem does not occur. If I
use my attached Apple 17" flat monitor, then I get the scrolling
problem.

3.If I have both displays in use, there's no scrolling problem when the
Word window is in on the Powerbook screen, but will have a problem when
I drag the window over to external monitor.

4.This problem is not specific to only one file, but any Word file. The
scrolling problem does not occcur in Excel, Preview, or PowerPoint.

Any help on the matter would be greatly appreciated.
Nick Kohn

 

[Daiya Mitchell]

Using Normal View vs. Page Layout *might* also make a difference. If this
were the ordinary screen refresh problem, it could help. But this sounds
like something specific to having two monitors, which I would think is a
different issue (there's a few other dual monitor glitches with Tiger/Word
manifesting).

 

[amtravco001]

This sounds related to a problem I have had with my PB and my external
monitor, when I connect my PB (with a Word document open) to the
monitor. Word gets confused about the new screen size. It won't allow
me to drag the size of the document all the way down to the top of the
Dock, and I get the same redraw problems you are talking about.

One fix is to go to Preferences/monitors. Choose some other display
size, then choose the original one again. Usually this forces Word to
figure out the size of the monitor correctly.

 

[Corentin Cras-Méneur]

Using Normal View vs. Page Layout *might* also make a difference. If this
were the ordinary screen refresh problem, it could help. But this sounds
like something specific to having two monitors, which I would think is a
different issue (there's a few other dual monitor glitches with Tiger/Word
manifesting).

Well I'm on a dual monitor setup (also in Tiger) and I have never seen
that. I've noticed slowdowns crolling down with a mouse scroll wheel,
but that appears unrelated.
It could be an issue with video drivers (in which case all you can do is
make sure the system is perfectly up to date) or with the system itsef
(repair permissions for isntance) or with the VRAM.
You might want to try reseting the Power Manager Unit of the powerbook.
Apple support has an article about this:
http://docs.info.apple.com/article.html?artnum=14449


Another workaround that might work instead of closing the window and
re-opening it: try docking it (orange button) and undocking it to
force-refresh,


Corentin

 

[Hartz]

I also get this problem when scrolling in Suitcase. But it only happen
when I use the scroll bar and not when using the arrows. This is on m
work computer, but I also remember this problem on my home computer i
a program called Delicious Library. Same problem. I can not find
single fix for this on any website or forum. Please, somebody let m
know if you found a way around this. Thanks

 

[John McGhie [MVP - Word and Word Macintosh]]

The FIRST thing I would do is update the drivers for your computer's video
card.

You do not give details of your system, operating system, or software
versions and levels; so we can't help beyond that.

I also get this problem when scrolling in Suitcase. But it only happens
when I use the scroll bar and not when using the arrows. This is on my
work computer, but I also remember this problem on my home computer in
a program called Delicious Library. Same problem. I can not find a
single fix for this on any website or forum. Please, somebody let me
know if you found a way around this. Thanks.

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 4 1209 1410