Scrolling past Table of Contents / building blocks.dotx

[ChristopherC]

In Word 2007 each time I added the TOC or other block from the ribbon
dropdown and then later scrolled past - it would crash. It appeared to only
crash when scrolling using the wheel on the mouse. I have followed the two
options/solutions in http://support.microsoft.com/kb/925175/en-us. I receive
a bootstrap error when I attempt to repair the office application. This was
not successful in solving the problem this machine or another computer.

When looking at the 1033 folders and the error messages after I attempted
the suggestion in KB 925175, I figured out that Word was opening the renamed
building blocks.old files.

So I deleted them (recycle bin) - SUCCESS. I no longer have the cool
dropdown menus - but it appears I have full functionality. One thing it does
not do is put the TOC or Grids in a "Block" which is just fine by me. And
the application opens up much faster now.

Also - the suggestion from http://pschmid.net/blog/2006/09/18/43 is not
successful for me. Word did not auto create a new building blocks.dotx –
which so far I am happy with.

This error could be caused by one document. I did not have time to research
support or reinstall word so I went to another computer to edit the doc and
– the same error occurred; after that – on every new or old document that had
a TOC or other block the app crashed. With deleting the blocks.dotx I can
now open up old documents without any crash.

I don’t know what other ramifications will be without this file. I have MS
Word documents with up to 100 pages and Visio with 75+. The Word docs have
linked content with the Visio and Excel documents.

Do you know if this will cause me future problems? Is this dotx file
required?

 

[ChristopherC]

Just to clarify: All the documents in question have been newly created only
from MS Word 2007 & Ultimate office. Saved in the docx format.

 

[Beth Melton]

Do you also have Word 2003 or an earlier version installed?

Please post all follow-up questions to the newsgroup. Requests for
assistance by email cannot be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Coauthor of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/books/9801.aspx#AboutTheBook

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[ChristopherC]

This was a 2003 / Office 11 upgrade. However, I still use MS Frontpage so
quite of bit of 2003 is still in the system. The Office11 directory has
about 75 mb in multiple directories.