Search Folders

[Leon Myerson]

I've tried to create search folders to capture mail from or to specific
users, but they stay empty even though there are messages they should have
captured. Any ideas as to what could cause this?

 

[BillR]

Can you go through the steps you are using to create them here.

 

[Leon Myerson]

Bill,

I right click "Search Folders", then click "New Search Folder". I select
"Mail from and to specific people", and click "Choose". I double click the
name of the person I want to add it to the "From or Sent to" box, then click
"OK". I verify that the new folder has the correct name choosen and is
pointed at the right source folder. Then I click "OK" again.

I get the new folder to appear under "Search Folders", but its always empty.
Any ideas

 

[BillR]

You seem to have done everything right.
The Search Folder was created in the same PST the messages reside in? I just
tried this and got the same result as you until I discovered I had created
it in an IMAP folder and not where the POP3 email was I was looking for.
Yu can see if Using Advanced Find and then saving that as a Search Folder
gives better results.