I did go to the link - options 1 and 2 didn't work, so I did option 3, did a
complete instead of the "typical" install, checked for updates, downloaded
the SP2 updates and 2 KB updates successfully, then did the express install
for the KB892843 update, and lo and behold, it did work.
many thanks for the link.
I will add that it's kind of a pain that every time MS creates a new KB
update, that there is always glitches. I kindof remember having to reinstall
Office the last time since that's the only solution that works....
sheryl