Security Update Office 2007 KB934062

[motowngirl]

Running Vista Home Premium on new computer. Installed Security Update
KB934062 last night and home wireless stopped working immediately.
Uinstalled update and wireless back to normal. Any idea why this happened?
How necessary is this update?

 

[Eric A.]

Hi Motowngirl,

That patch is an important one. It is recommended that you install it.

It is odd that your wireless networking stopped working. Without any further
details I wonder if it isn't just a coincidence.

The only file that that patch updates is mso.dll which has nothing to do
with wireless networking.

 

[motowngirl]

Thanx for the info Eric. I think you're right, it's probably a coincidence.
I will try again and see what happens.

I also have another post on Windows Vista General Discussion about not being
able to install 3 Office updates, XML update and SQL server update with
error message 80200053. Extracting file failed. It is most likely caused by
low memory (low disk space for swapping files) or corrupted cabinet file.

I have tried to install these files individually from Windows Update and
then directly from the actual update page with no luck. The Office Updates
are: 935569, 937068 and 934173.

Since some of my problems are with Office updates, does anyone have any
ideas on how to get these updates installed?

 

[Eric Ashton]

Well we would need to figure out why they are failing.

Could you please provide a verbose log from a failed install for review?
This will help us get to the bottom of it. Here is how to get a verbose log
that you can error here.

1. Please download KB934173 to your local machine from here.
http://www.microsoft.com/downloads/...70-96F8-42B5-AF85-65C639055435&displaylang=en

2. Create a folder in the c:\ named Patch. Place
word2007-kb934173-fullfile-x86-glb.exe in that folder.

3. goto start, then run. In the run box type "cmd" (without the quotes). hit
enter

4. in the black window that comes up type "cd\" (without the quotes). hit
enter then type "cd patch" (without the quotes). hit enter

5. type "word2007-kb934173-fullfile-x86-glb.exe /extract:c:\patch /quiet"
(without
the quotes). hit enter

6. type "msiexec /p word.msp /l*v c:\patch\Log.txt /qb" (without the
quotes). hit enter

7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
Open that log file. If the patch failed, search the log file for “value 3â€.
Post about 10 lines above and below the “value 3†in this forum. That should
give us the answer why it is failing.


Thanks

 

[motowngirl]

Eric,

Thanksgiving holidays was the reason for my delay in responding.

I've tried to follow your directions and run into a snag.

1. Created a file called Patch in VISTA in my main folder which has the
same name as my PC (userscname) and where all other folders located
(Documents, Music, etc).

2. Downloaded the kb934173 file into the file called Patch, disabled
startup programs and restarted.

2. Followed your directions through step 5.

3. After pressing enter, got a window asking me to accept licensing
agreement, which I checked and accepted.

4. Then UAC came up and asked if I wanted to allow the program.

5. Then Error message saying the digital signature did not match, which
terminated the session.

6. Tried to proceed to step 6 msiexec, but it wouldn't let me.

7. Backed out and tried to redo steps 1-5, but when get to step 5, I can't
get the computer to recognize what I type in step 5. I don't know if I'm in
the wrong directory. When the black window comes up it says C:\users\pcname.
If I type cd, then cd patch, it doesn't recoginze. If I type at
C:\users\pcname "cd patch", I can get to patch, but typing the word2007
etc. doesn't work.

Therefore, I was never able to get to the log and I don't know what I'm
doing wrong now. I had assumed I would be able to duplicate your
instructions when I failed the first time and wasn't writing everything down
as it happened.

Also, FYI running McAfee Security Center, which has been causing other
issues on my 2 month old Dell desktop.

Sorry. Can you still help me?

 

[Eric Ashton]

Of course I can still help you.

So it sounds like the hang up is trying to extract the .msp out of the .exe.

The steps I provided will allow you to extract the contents without a self
extracting program like winzip... since this is where our hangup is... lets
try it with winzip.


Do you have winzip installed?
If yes.. follow the steps below..
If no... Can you download and install winzip at winzip.com, and then follow
the steps below?

(It sounds like you created a folder at C:\users\pcname\patch instead of at
c:\patch. I would ask that you make a folder at c:\ named patch for the ease
of this example. )

1. make a folder in the root of the c:\ named patch. ie... c:\patch

2. Using windows explorer, browse to that patch dir.

3. Copy word2007-kb934173-fullfile-x86-glb.exe to your patch dir.

4. Right click on word2007-kb934173-fullfile-x86-glb.exe, goto winzip, and
choose extract to here.

5. goto start and run, type cmd. In the black window browse to your patch
dir.

6. type "msiexec /p word.msp /l*v c:\patch\Log.txt /qb" (without the
quotes). hit enter

7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
Open that log file. If the patch failed, search the log file for “value 3â€.
Post about 10 lines above and below the “value 3†in this forum. That should
give us the answer why it is failing.

 

[motowngirl]

Eric,

Thanx! I'm at my wit's end with all of this.

Before we get started on your ideas below, I should note the following:

1. I'm a new VISTA user on a new machine. My old machine had Windows 98.
I guess I don't know how to save a file to the c drive. I used to know when
I ran DOS 20 years ago. So, I guess I need to know how to do that with
VISTA. Do you mean the desktop?

2. The problem I've outlined below with the digital signatures not matching
is not the first time I've seen this error message. I will try to download
WINZIP, but I've not had any success in downloading and installing anything
on this new machine. I can install programs from disk (I successfully
installed Quicken Premier 2008 from disk), but I've not been able to
successfully download anything.

 

[Eric Ashton]

You may want to open a case with Microsoft.

800-936-4900

Explain that you are having issue installing Office 2007 updates.

 

[motowngirl]

Eric,

I think I will have to do that. I did get the patch file onto c: was able
to run through steps 1-6, did not get an error log file. Got the error
message:This patch could not be opened. Contact vendor to see if it is a
valid patch.