D
Dave-C
OK... Bear with me on this...
I am a IT consultant who has recently upgraded a client from Exchange
5.5 / Outlook 2000 to Exchange 2003 / Outlook 2003. Due to
circumstances I won't dwell on, I chose to export all of the old user
data from 5.5 to PST files and import them into 2003. My problem is as
follows;
All users have access to their Contacts folder via the Select Names
window when sending an Email msg after clicking on the "To" button and
all contact names display as viable choices EXCEPT that no names show
the contact Email address. When you locate the name via the Contacts
folder it shows all info INCLUDING the Email address. If you proceed
to try to send the Email after selecting the contact in this manner it
hangs in the Outbox and is never delivered. If you hand enter the
address the mail goes without a hitch.
THEN, if that were not enough... If you go into the contact record and
make a slight change (even just adding and then deleting a space) and
RESAVE the record, the Email address will show next to the Contact Name
in the Select Names window and the selected contact Email will send
without problem.
A couple of the users had 30-40 records so it was no big deal to resave
every contact as a work-around. The main man has 1400 records and
there is no way I am going to ask him to resave them all!
I have tried deleteing all the contacts and re-importing them and it
all acts like the link between the Email address in the record and the
contact name don't get pulled when using the Select Names function.
What should I do to re-establish the connection?
I am a IT consultant who has recently upgraded a client from Exchange
5.5 / Outlook 2000 to Exchange 2003 / Outlook 2003. Due to
circumstances I won't dwell on, I chose to export all of the old user
data from 5.5 to PST files and import them into 2003. My problem is as
follows;
All users have access to their Contacts folder via the Select Names
window when sending an Email msg after clicking on the "To" button and
all contact names display as viable choices EXCEPT that no names show
the contact Email address. When you locate the name via the Contacts
folder it shows all info INCLUDING the Email address. If you proceed
to try to send the Email after selecting the contact in this manner it
hangs in the Outbox and is never delivered. If you hand enter the
address the mail goes without a hitch.
THEN, if that were not enough... If you go into the contact record and
make a slight change (even just adding and then deleting a space) and
RESAVE the record, the Email address will show next to the Contact Name
in the Select Names window and the selected contact Email will send
without problem.
A couple of the users had 30-40 records so it was no big deal to resave
every contact as a work-around. The main man has 1400 records and
there is no way I am going to ask him to resave them all!
I have tried deleteing all the contacts and re-importing them and it
all acts like the link between the Email address in the record and the
contact name don't get pulled when using the Select Names function.
What should I do to re-establish the connection?