Selector bar freezes part 4

[MuzikJunky]

Hi, Beth or whoever will answer this, but the problem with the
selector bar freezing after the first save of a new document still
happens after trashing all of my various preference files and the font
cache. However, this now only occurs after doing a compatibility
check. Is this a bug in the program, and, if so, will there be an
update to Office anytime soon? Thanks very much. Peace.

 

[Daiya Mitchell]

Not a bug we've seen reported here, but who's to say they don't know about
it already or that you have found a new one?

However, questions--are you running the compatibility check on a doc before
you save it, and then it freezes?

Or do you run compatibility check on a different doc, and then the next doc
you create freezes on first save?

And as this is not all the same thread and we cannot all look it up
conveniently, can you restate what you mean by "selector bar freezes" and
what version you are using? There was an Office 2004 update to 11.1 in the
About window, did you install it?

And how are you accessing the newsgroups anyhow, that you can't reply in
thread?

And did you try generating a new Normal template, earlier?

DM

 

[John McGhie]

Just to check: Did you trash Normal template and empty the Trash?

Try that.

If it doesn't fix it, I think you will need to do a full Remove by running
the Office Remover tool from the CD, then do a complete reinstall.

Generally it's not a good idea to restore preferences when you have to
reinstall: they tend to be hardware-specific, and a new hard disk counts as
"new hardware".

The restorable things are things such as your macros, your spelling custom
dictionaries and your autotext items. You can also restore all of your
templates. However, you need to be aware that Normal template collects
things that are hardware-dependent such as Printer definitions, so you may
end up having to trash Normal and copy your macros and toolbars into a new
one using Organiser.

Hope this helps

Hi, Beth or whoever will answer this, but the problem with the
selector bar freezing after the first save of a new document still
happens after trashing all of my various preference files and the font
cache. However, this now only occurs after doing a compatibility
check. Is this a bug in the program, and, if so, will there be an
update to Office anytime soon? Thanks very much. Peace.

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Consultant Technical Writer
Sydney, Australia +61 4 1209 1410

 

[MuzikJunky]

I reinstalled the app from the CDs but I kept the preference files. I
did update the entire Office package to the latest version. When I
encountered the selector bar problem the first time, I trashed all of
the preference files--all of them, including the font cache and the
ones that don't end in .plist--related to the office apps. The second
time this happened. I deleted Normal and made a new Normal. It's really
strange, though: if I simply close the window after the first save of a
document after running the compatibility check and reopen the document
afterward, everything behaves as it should--but I shouldn't HAVE to do
this! What's wrong? If I just save a document WITHOUT running the
compatibility check when selecting "save" for the first time,
everything is fine as well! It makes no sense. Any help is appreciated.
Peace.

 

[John McGhie]

I CANNOT help you unless you will:

1) Remove the whole of Office using the remove Office Utility from the CD

2) Empty your trash

3) Use Disk Utility to Repair Permissions

3) Reboot your computer

4) re-install Office from the CD

5) Re-apply the Service Release

6) Reboot your computer again

If it doesn't work after that, I have something to work from. You keep
doing only half the job, which enables settings picked up from the old prefs
to be stored in the new software libs, and settings from the bad software
libs to be stored in the new prefs.

If you perform the procedure above, without doing anything "else" or
anything "more" in between, or missing any steps, it will probably work.

cheers

I reinstalled the app from the CDs but I kept the preference files. I
did update the entire Office package to the latest version. When I
encountered the selector bar problem the first time, I trashed all of
the preference files--all of them, including the font cache and the
ones that don't end in .plist--related to the office apps. The second
time this happened. I deleted Normal and made a new Normal. It's really
strange, though: if I simply close the window after the first save of a
document after running the compatibility check and reopen the document
afterward, everything behaves as it should--but I shouldn't HAVE to do
this! What's wrong? If I just save a document WITHOUT running the
compatibility check when selecting "save" for the first time,
everything is fine as well! It makes no sense. Any help is appreciated.
Peace.

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Consultant Technical Writer
Sydney, Australia +61 4 1209 1410

 

[MuzikJunky]

I CANNOT help you unless you will:

1) Remove the whole of Office using the remove Office Utility from the CD

2) Empty your trash

3) Use Disk Utility to Repair Permissions

3) Reboot your computer

4) re-install Office from the CD

5) Re-apply the Service Release

6) Reboot your computer again

If it doesn't work after that, I have something to work from. You keep
doing only half the job, which enables settings picked up from the old prefs
to be stored in the new software libs, and settings from the bad software
libs to be stored in the new prefs.

If you perform the procedure above, without doing anything "else" or
anything "more" in between, or missing any steps, it will probably work.

cheers

I have done these steps, but I had to eliminate everything manually
because "Remove Office" would only remove the preference files. All
Microsoft user data, .plist files, Office caches, etc. were removed.
After re-installing the entire package from the CD, including the
validation code (or whatever it's called), the selector bar STILL
freezes on the first save of a new document after doing a compatibility
check. What is wrong? Thanks again. Peace.

 

[John McGhie]

Hi Muzik:

I have done these steps, but I had to eliminate everything manually
because "Remove Office" would only remove the preference files. ... the selector bar STILL
freezes ... What is wrong? Thanks again. Peace.

Sorry, I don't know. Until you follow that procedure exactly, all I know is
that your machine is an uncertain state and it's not safe or useful to
advise you further.

It may be a corrupt document. You may have had a corrupt Normal template
that has spread its corruption to every document you created. You may have
one or more incompatible applications installed (Haxies are legendary for
causing this sort of thing). I simply haven't a clue.

Once you get your Office installation into a known good state, then I can
work for you. Until then, sorry, you're on your own.

Cheers


--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Consultant Technical Writer
Sydney, Australia +61 4 1209 1410